Information Technology Specialist

For more information on the Department of Justice and the United States Attorneys' Offices, visit http://(Use the "Apply for this Job" box below)..

As needed, additional positions may be filled using this announcement.

This position is also being announced to applicants eligible to apply through Merit Staffing procedures under 26-ILN--MS.

Under the updated Competency-Based Qualification Standard for the IT Management Series (2210), applicants must:

You may be considered ineligible and removed from further consideration for the position, if you fail to meet any of the criteria above.

GS-11:
To be eligible at the GS-11 level, you must meet one full year of specialized experience at the GS-09 level and meet or exceed all the required competencies.

Specialized Experience is defined as providing IT customer support services-installing, configuring, and troubleshooting hardware, software, and networked systems; delivering user training and assistance across a variety of applications; administering and supporting enterprise network infrastructure (e.g., switches, routers, wireless access points, and VPNs); monitoring performance and availability; implementing security controls; documenting procedures; and resolving incidents through ticketing systems, escalation, and root-cause analysis.

Attention to Detail
- Is thorough when performing work and conscientious about attending to detail.

Customer Service
- Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services;

is committed to providing quality products and services.

Interpersonal Skills
- Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations

Problem Solving
- Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Teamwork
- Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.

Technical Competence
- Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

GS-12:
To be eligible at the GS-12 level, you must meet one full year of specialized experience at the GS-11 level and meet or exceed all the required competencies.

Specialized Experience is defined as providing information technology customer support services to include the installation, configuration and troubleshooting of hardware and software systems and networked systems; providing user training on a variety of routine applications; providing quality assurance and analysis of information security systems to ensure compliance with information security policies and regulations; managing the network architecture and infrastructure; and installing and maintaining database systems.

Attention to Detail
- Is thorough when performing work and conscientious about attending to detail.

Customer Service
- Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services;

is committed to providing quality products and services.

Decision Making
- Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.

Information Management
- Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.

Interpersonal Skills
- Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds…