Senior Systems Analyst, RevOps Tech & Systems - Global Dining
Listed on 2026-08-03
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IT/Tech
Business Systems & Technology Analysis, IT Business Analyst, Systems Analyst, CRM Systems & Management
Job Description
As a Senior Systems Analyst for the Revenue Operations Tech & Systems team, you will serve as a technical owner of the Restaurant Organization's go-to-market systems ecosystem. You will design, build, and optimize the technology that powers our Sales, Customer Success, Marketing, and Revenue Operations teams, creating scalable solutions that enable growth across the business.
As a Senior Systems Analyst for the Revenue Operations Tech & Systems team, you will serve as a technical owner of the Restaurant Organization's go-to-market systems ecosystem. You will design, build, and optimize the technology that powers our Sales, Customer Success, Marketing, and Revenue Operations teams, creating scalable solutions that enable growth across the business.
This role blends systems architecture, Salesforce administration, integrations, automation, and business process engineering. You'll partner with stakeholders across Resy and American Express to translate business needs into technical solutions, build reliable system integrations, improve data quality, and continuously evolve our revenue technology stack.
The ideal candidate enjoys solving operational challenges through technology, has a systems-first mindset, and thrives building scalable solutions that reduce manual work, improve data integrity, and enable business growth.
Responsibilities Revenue Systems Architecture & Administration- Own the architecture, administration, governance, and ongoing optimization of the Restaurant Organization's revenue technology ecosystem
- Participate in QA (quality assurance), user acceptance testing (UAT), edge-case testing, and hypercare initiatives during system rollouts or enhancements
- Design and implement scalable Salesforce solutions using Flows, custom objects, Lightning pages, validation rules, approval processes, permission sets, record types, and declarative automation
- Develop system architecture that supports evolving business processes while maintaining data integrity, security, and scalability
- Establish governance and best practices for CRM configuration, release management, change control, and system documentation
- Design, implement, and maintain integrations between Salesforce and third‑party applications using APIs, middleware, and native integrations
- Build scalable automation that streamlines lead routing, opportunity management, onboarding, renewals, billing, contracting, and customer lifecycle workflows
- Identify opportunities to eliminate manual processes through automation and workflow optimization
- Partner with Engineering and IT teams to support custom integrations and data synchronization across business systems and to ensure clean, scalable, and compliant system operations
- Monitor integration health, troubleshoot failures, and proactively resolve system issues
- Provide strategic input, evaluate, implement, and optimize revenue technology solutions that improve operational efficiency and user experience
- Manage administration of third-party GTM applications, including licensing, provisioning, configuration, and vendor relationships
- Lead technical implementation of new platforms from requirements gathering through deployment and user adoption
- Continuously assess platform utilization and recommend enhancements based on evolving business needs
- Design scalable business processes that support Sales, Customer Success, Finance, and Marketing operations
- Improve CRM data quality through validation, automation, governance, and ongoing audits
- Partner with Revenue Operations leadership to define technical solutions for strategic initiatives
- Develop reporting infrastructure and support data models that enable accurate forecasting and operational insights
- Create technical documentation and system diagrams, and Support training and documentation efforts to ensure smooth adoption of new tools and processes
- Collaborate closely with key stakeholders across Rev Ops, Global Dining, and American Express teams on cross-functional initiatives
- Serve as the technical subject matter expert for Revenue Operations…
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