Information Technology Specialist

Summary

For more information on the Department of Justice and the United States Attorneys' Offices, visit http://(Use the "Apply for this Job" box below)..

For more information on the Department of Justice and the United States Attorneys' Offices, visit http://.

As needed, additional positions may be filled using this announcement.

This position is also being announced to applicants eligible to apply through Merit Staffing procedures under 26-ILN--MS
.

If Selected For This Position, You Will Join a Well-respected Team That Is Responsible For Information Technology Support For The Northern District Of Illinois. Typical Work Assignments Will Include:

• Maintaining network, architecture and infrastructure;
• Configuring and maintaining servers, hubs, routers, and switches;
• Resolves hardware/software interface and interoperability problems;
• Optimizes system performance and identifies components to improve overall systems performance;
• Manages accounts, network rights and access to systems and equipment;
• Monitors functionality, security and integrity of internet services. Manages internet servers;
• Installs, configures, troubleshoots and maintains customer hardware and software.
• Provides customer training
• Provides technical support and operational oversight for in-house  and C# desktop applications and SQL Server databases, performing required code updates, small-large scale enhancements, troubleshooting, and documentation to ensure secure, reliable, and compliant system performance.

Responsibilities will increase and assignments will become more complex as your training and experience progress.

• You must be a U.S. Citizen or National
• Initial appointment is conditioned upon a satisfactory pre-employment adjudication. This includes fingerprint, credit and tax checks, and drug testing. Continued employment is subject to a favorable adjudication of a background investigation
• You must be registered for Selective Service, if applicable
• If selected, you may be required to complete a one year probationary period.
• You must meet all qualification requirements upon the closing date of this announcement.

You must meet all qualification requirements upon the closing date of this announcement.

Under the updated Competency-Based Qualification Standard for the IT Management Series (2210), applicants must:

• Meet or exceed all required competencies at the minimum proficiency level for the GS-09 and/or GS-11 grade(s), as described below; AND
• Have the required specialized experience for the GS-09 and/or GS-11 grade(s), as described below.

You may be considered ineligible and removed from further consideration for the position, if you fail to meet any of the criteria above.

To be eligible at the GS-11 level, you must meet one full year of specialized experience at the GS-09 level and meet or exceed all the required competencies.

Specialized Experience is defined as providing IT customer support services-installing, configuring, and troubleshooting hardware, software, and networked systems; delivering user training and assistance across a variety of applications; administering and supporting enterprise network infrastructure (e.g., switches, routers, wireless access points, and VPNs); monitoring performance and availability; implementing security controls; documenting procedures; and resolving incidents through ticketing systems, escalation, and root-cause analysis.

• Attention to Detail
  - Is thorough when performing work and conscientious about attending to detail.
• Customer Service
  - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services;
  
  is committed to providing quality products and services.
• Interpersonal Skills
  - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations
• Problem Solving
  - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
• Teamwork
  - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
• Technical Competence
  - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical…