Operational Resiliency Engineer

Operational Resiliency Engineer

Welcome to the dynamic world of Ninja Trader! As an industry-leading trading platform and futures broker, we're empowering traders to take control of their financial destiny. How do we do it? We provide cutting-edge products and services that enhance the trading journey. Whether a seasoned pro or just starting out, Ninja Trader equips traders with award-winning software and brokerage services to navigate the world's leading financial markets with confidence.

Our growth story is nothing short of exhilarating. Since 2003, Ninja Trader has been dedicated to understanding and supporting traders on their journey toward trading triumph. Through those efforts, our user base has grown to over 2 million users and we have become the number one rated futures brokerage worldwide.

But we're not stopping there. We're constantly evolving, pushing boundaries, and modernizing the futures industry. Our commitment to innovation means users will always have access to dynamic tools, real-time support, and a community of like-minded traders.

So, why work at Ninja Trader? Here, you're not just part of a team; you're part of a movement. We empower employees to reach new heights in their careers by providing a dynamic culture focused on social connection, professional development, and employee recognition initiatives. Sounds too good to be true? Take it from our employees.

Join us as we redefine what's possible in trading, advocate for our customers, and continue our journey toward becoming the world's top retail-focused trading platform in the world.

Ninja Trader is looking for an L1 Operational Resilience Specialist to provide front-line operational support to our FCM Core team across Account Acquisition, Compliance/AML, and Treasury functions. This role sits at the intersection of engineering and operations — you'll keep critical financial processes running smoothly while working closely with Engineering, Product, QA, and cross-functional partners to drive continuous improvements in reliability and observability.

In this role you will:

• Manage incident response by acknowledging and triaging incoming events, applying runbooks to restore service quickly and consistently
• Design and implement metrics and monitors across our distributed application, collaborating with the SRE team to integrate into our observability framework
• Develop and continuously improve runbooks for FCM processes, ensuring clear, repeatable procedures for operational events
• Understand and maintain the DAG controlling all FCM processes and their dependencies, ensuring accurate sequencing and reliable execution
• Implement robust monitoring and logging using industry-standard observability tooling such as Open Telemetry
• Update and maintain technical documentation describing the critical path processing for FCM; establish SLA, SLO, and SLI targets for each process
• Manage event platform systems such as Kafka and IBM MQ to ensure reliable data connectivity with external partners
• Surface operational feedback to engineering teams to drive improvements in the resiliency and robustness of business processes
• Leverage AI tooling to proactively identify gaps in monitoring, analysis, documentation, and other operational domains

• BS or MS in Computer Science, Software Engineering, or a related field — or equivalent practical experience
• 2+ years of experience working with distributed systems in a production environment
• Comfort leveraging AI tooling to improve workflows and surface operational insights
• Strong understanding of security best practices for backend services
• Excellent verbal communication skills with a collaborative, team-first approach

• Familiarity with finance back office systems and trading concepts
• Background in multi-tenant SaaS platform architectures
• Experience working in a regulated fintech, trading, or brokerage environment

The salary range for this role will be $ - $ USD. In addition, this position will also receive an annual target bonus of 10%. Bonus pay at Ninja Trader is based on individual performance (50%) as well as company/team performance (50%).

Salary and bonus earnings…