Technical Production Support Engineer

Job Summary

This position supports a mission-critical, client-facing wealth management application. The Production Support Engineer will provide day-to-day production support, troubleshoot issues, resolve incidents, and collaborate with application development teams, business partners, and client servicing teams. The role involves managing an average of 30–50 tickets per week in an environment running on Azure Cloud, PCF (Pivotal Cloud Foundry), and Web Logic platforms.

• Troubleshoot code-level production issues through monitoring, log analysis, and technical analysis.
• Provide day-to-day production support for a wealth management application built with Java, Spring Boot, and REST APIs.
• Lead production stability efforts by preventing issues and improving application stability.
• Track, manage, and resolve incidents, changes, and problems for assigned applications.
• Provide regular updates to stakeholders on incident progress and SLA risks.
• Collaborate with project and development teams to prioritize fixes and releases.
• Ensure compliance with all audit requirements, including change control procedures and data security.
• Coordinate with onsite and offshore teams to support applications and drive continuous improvement.
• Participate in a rotating on-call schedule for after-hours and weekend support of critical incidents.

• Proven experience in a production support or development role.
• Hands‑on technical capability to troubleshoot code‑level issues, perform technical analysis, and make code changes.
• Experience supporting mission‑critical, enterprise‑level applications.
• Strong troubleshooting and root cause analysis skills.
• Ability to review and understand application architecture.
• Experience with Java.
• Experience with Spring Boot.
• Experience with REST APIs.