Solutions Engineer, Professional Services (Mid-Level

Solutions Engineer, Professional Services (Mid-Level)

Hybrid (2 to 3 days a week onsite in Chicago HQ)

Reports to:

Tech Lead, Tier 3 Salary Range: $101,000-$124,000

As a Solutions Engineer on our Professional Services team, you'll be a dedicated, billable technical resource on client engagements — owning the technical planning and hands-on delivery of work that keeps eDiscovery projects on track. You'll partner closely with the Project Managers and Consultants who own the client relationship, translating requirements they've gathered into working technical solutions, and serving as the technical backbone behind the scenes.

You'll also collaborate with Engineering and Product to resolve issues that surface during delivery. This is a project-first role: your time is tracked against client engagements, and your success is measured by delivery quality and timeliness — not ticket volume.

Client Project Delivery

• Own technical delivery on eDiscovery client engagements end to end — translating requirements scoped by PMs/Consultants into a technical execution plan, and building against agreed timelines and budgets
• Lead technical work streams involving data collection, processing, and review-platform configuration, ensuring deliverables meet client specifications and legal/compliance requirements
• Act as the technical resource behind PMs and Consultants during active engagements, surfacing status, risks, and tradeoffs clearly so they can manage the client relationship
• Join client calls as needed to answer deep technical questions, but the PM/Consultant remains the primary point of contact throughout
• Track utilization and billability targets, ensuring project time is allocated and reported accurately

Technical Problem-Solving Within Engagements

• Diagnose and resolve complex technical issues that arise during project delivery, driving to root cause rather than a workaround, to keep engagements on schedule
• Prioritize and address bug fixes with Engineering when platform issues block project delivery
• Validate data integrity and fixes using SQL and other tooling to ensure deliverables are accurate before client handoff
• Use AI tools as part of your day-to-day workflow — for debugging, writing scripts, drafting documentation, and accelerating problem-solving — to increase delivery speed and quality across engagements

Collaboration and Continuous Improvement

• Partner with Project Managers and Consultants during scoping to assess technical feasibility and set realistic delivery timelines
• Document solutions and delivery playbooks so that patterns from one engagement can be reused on the next
• Provide feedback from client engagements to Engineering and Product to improve platform reliability and reduce recurring project friction
• Mentor junior engineers on project delivery practices and eDiscovery domain fundamentals

• 5+ years in a technical delivery, professional services, or implementation engineering role, including owning project scope, timeline, and technical execution end to end
• Experience in eDiscovery, legal technology, or a related regulated-data domain strongly preferred
• Bachelor's degree in computer science or a related technical field
• Proficient in one or more object-oriented languages (Ruby, Python, Java, or JavaScript), comfortable reading, writing, and debugging production code
• Strong debugging and troubleshooting skills across the stack, including reproducing issues, reading logs and stack traces, and isolating root cause in distributed systems
• Proficient with SQL and relational databases for investigating data issues and validating deliverables
• Hands-on experience with cloud environments (e.g. AWS), REST APIs, integrations, and web application architectures
• Familiar with Git, CI/CD workflows, and modern development tooling
• Experience writing scripts to automate repetitive tasks and validate data at scale
• Demonstrated ability to use AI tools (e.g. Claude, ChatGPT, Copilot) effectively to accelerate development, debugging, and problem-solving — this is a requirement of the role, not a nice-to-have
• Proven track record scoping and delivering client projects on time and on budget, ideally in…