Senior Implementation Manager

Senior Implementation Manager

Loop is industrializing services through AI, starting with one of the world's most complex industries: the global supply chain. We're an AI-native company built to solve the systemic data problem that's held logistics back for decades. Our Logistics Data Platform turns fragmented, unstructured data into a trusted foundation that fuels automation, financial clarity, and decision intelligence ay, Loop serves >20% of the Fortune 100, manages over $30B in supply chain spend, and helps its clients save hundreds of millions of dollars each year.

We recently closed a $95M Series C and are backed by leading investors including Valor Equity Partners, Founders Fund, 8VC, Index Ventures, J.P. Morgan, and more than 50 industry-leading angel investors.

Our team brings deep expertise from Uber, Google, Microsoft, Meta, Amazon, Flexport, C3 AI, VMware, Box, UPS, and C.H. Robinson and we're looking for builders who want to help shape what comes next.

This is a highly autonomous role. You'll manage multiple large-scale implementations simultaneously, serve as a trusted advisor to senior client stakeholders, and help shape the methodology and standards that elevate the entire implementation practice. You will also mentor and support junior members of the team.

This is an in-person role based in our Chicago office, with the expectation of being onsite 4+ days per week.

Ability to travel up to 25%.

Enterprise Implementation Delivery

• Own end-to-end project management for Loop's largest and most complex enterprise implementations, from kick-off through post-launch hypercare and handoff to Customer Success.
• Lead deep discovery sessions with client stakeholders to document business and technical requirements, configure Loop's platform, and ensure the delivered solution precisely addresses client needs.
• Develop and execute comprehensive implementation plans with clear timelines, milestones, and deliverables—coordinating across engineering, operations, and client teams to ensure on-time delivery.
• Facilitate kick-off calls, weekly status meetings, executive check-ins, and milestone reviews—both virtually and on-site.
• Lead process mapping and workflow whiteboarding sessions; produce internal and client-facing documentation for workflows and SOPs.
• Drive change management conversations with clients, advising on business process transformation and best practices.
• Ensure clean handoffs to Customer Success, setting up accounts for long-term success and retention.

Strategic & Cross-Functional Influence

• Partner with Sales and Pre-Sales on scoping and technical discovery for strategic, complex deals—serving as an implementation SME during the sales cycle.
• Work directly with Loop's Technical Architect to scope use cases for the product roadmap and advocate for client-driven product enhancements.
• Proactively identify and communicate implementation risks, escalation points, and opportunities to internal and external stakeholders.
• Collaborate with Operations to ensure configured products are appropriately supported for ongoing client servicing.
• Serve as a cross-functional escalation point for complex implementation issues, driving resolution with urgency and clarity.

Team & Practice Development

• Mentor and support junior Implementation Managers—sharing domain knowledge, reviewing deliverables, and helping them navigate complex situations.
• Contribute to the development and continuous improvement of implementation playbooks, templates, and methodology standards.
• Help define and refine best practices for onboarding, configuration, and client communication across the team.

• 5-8+ years of customer-facing experience in implementation, project/program management, or solutions delivery—preferably in supply chain, logistics, or B2B SaaS.
• Proven track record delivering complex, enterprise-scale implementations end-to-end with minimal oversight.
• Deep domain expertise in transportation, logistics, freight audit, or supply chain technology.
• Experience managing senior to executive-level stakeholders (Director through C-suite) throughout an implementation lifecycle.
• Highly autonomous—able to prioritize, problem-solve,…