ServiceNow Technical PM
Listed on 2026-08-05
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IT/Tech
IT Project Manager, IT Consultant, Systems Analyst
Service Now Technical PM
Program Leadership:
Lead complex Service Now implementations (ITSM, ITOM, HRSD), ensuring alignment with strategic objectives and Service Now Now Create methodology. Technical Guidance:
Oversee architectural decisions, technical design, and implementation approaches to ensure scalability. Project Management:
Develop project plans, manage budgets, resource allocation, and project lifecycle from initiation to post-implementation stabilization. Stakeholder Management:
Facilitate requirement workshops, manage stakeholder expectations, and provide regular executive reporting. Risk & Quality Management:
Proactively identify risks, manage dependencies, and drive quality delivery via UAT and testing.
Required
Skills and Qualifications
Experience:
5+ years of managing Service Now implementations. Technical Knowledge:
Understanding of Service Now platform capabilities (CMDB, Service Portal, ITSM) and ITSM/ITIL processes. Certification: PMP or similar certification is typically required;
Service Now certifications (CSA) are strongly preferred. Methodology:
Expertise in Agile development, hybrid project management, and SDLC. Communication:
Strong ability to communicate with both technical developers and non-technical business stakeholders.
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