Technical Project Manager

Technical Project Manager

Chicago, IL (Hybrid)

Vibes' mobile-first platform creates personal, revenue-driving and long-term mobile engagement between consumers and the world-class brands they love. Industry leaders like Chipotle, Kohl's and Polo Ralph Lauren use Vibes to grow customer relationships with relevant, high-volume mobile messaging and mobile wallet marketing on a global scale. Vibes enables marketers to seamlessly connect with their customers using a data-rich and API-packed solution that beautifully optimizes and unifies their SMS, MMS, RCS and Mobile Wallet campaigns.

Our Professional Services team delivers custom integrations and campaign solutions for enterprise clients — connecting their systems to our messaging, wallet, and RCS engagement platform. This role sits at the center of that delivery: you'll own engagements end to end, serve as a key point of contact for external stakeholders, and keep 15–20+ concurrent projects on scope, on budget, and on schedule.

This role balances client-facing delivery with deep internal coordination. Externally, you'll run requirements calls, manage client expectations, communicate timelines, and handle escalations. Internally, you'll coordinate PS developers, Technical Account Managers, CS, Sales, Product, and Finance — making sure the right people are working on the right things at the right time.

This is a full-time, hybrid position in Chicago, IL reporting to the Senior Director of Technical Account Services. Vibes has been recognized in 2025 as a Built In Best Hybrid Places to Work.

Client Engagement & Delivery

• Own multiple concurrent client engagements from kickoff through delivery and handoff. You're accountable for scope, timeline, and client satisfaction end to end.
• Serve as a primary point of contact for external stakeholders: set expectations, run status communications, manage escalations, and translate technical constraints into client-friendly terms.
• Translate business requirements into technical scope and push back when scope creep, unrealistic timelines, or under-resourced asks threaten delivery. Drive change orders and protect engagement margin.
• Track budget vs. actuals, utilization, and delivery risk across engagements. Flag slippage before it becomes a missed date or a margin problem.
• Manage dependencies and unblock the engineering team without micromanaging
• Maintain project artifacts, timelines, and documentation across all engagements
• Carry 15–20+ concurrent projects without losing fidelity on any of them. On-time delivery across all customer-facing launches is the standard.

Internal CS Operations & PS Delivery

• Run daily PS developer standups, manage Jira Kanban workflow and board architecture, and distribute workload across the engineering team.
• Own Pro Serv Customer Care ticket triage and resolution. Goal: 90%+ resolved within 5 business days. You make the developer assignment calls and track to closure.
• Triage inbound Tech Services float requests from CS and Sales float demo requests. Make TAM assignment decisions in coordination with the Senior Director
• Serve as trained CS launch backup when team members are on leave. You absorb the coverage without dropping PS delivery commitments.

Financial Tracking & Vendor Oversight

• Own PS financial tracking across Hub Spot, SOWs, waived fees, and contract-included projects. Produce the monthly Finance report — every active project, SOW status, and dollar amount tied to Hub Spot so Finance knows exactly when to invoice.
• Serve as primary vendor owner for Vibes' core PS vendors: approve invoices before Finance pays and oversee relationships with additional vendors in the PS ecosystem.

Reporting & Cross-Functional Coordination

• Own biweekly sprint review updates and rollup reporting to Tech Services and CS leadership. Present PS delivery status to the full Technology org in sprint reviews.

What you'll bring

Required

• 3–5 years managing client-facing technical delivery projects in a SaaS, professional services, or consulting environment
• Proven stakeholder management — comfortable setting expectations, saying no diplomatically, and absorbing client pressure without passing it to the team
• Jira or Linear fluency,…