Manager, Operations Excellence

Job Description:

Company

Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily.

We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

McDonald’s is a global leader in the quick-service restaurant industry, where innovation, collaboration, and technology play a vital role in delivering exceptional experiences for our customers. We are seeking a manager to support prioritization and project management within the U.S. Technology Operational Excellence function to help drive the continuous improvement of McDonald's U.S. technology platform.

In this role, you will be responsible for driving technology deployment projects and strengthening stakeholder engagement to ensure alignment and measurable success across the organization. Through excellent project management, you will play a critical role in enhancing technology performance, reducing reliance on help desk support, and deploying technology across 13,000+ restaurants. This position requires a strategic leader who will focus on seamless execution and collaboration to protect operations and ensure the success of McDonald's technology initiatives.

This role requires on-site presence at McDonald’s Headquarters (MHQ.)

Project Management

• Lead the planning, execution, and delivery of complex technology deployment projects, in partnership with technical deployment leads.
• Utilize and develop standardized program management frameworks, templates, and tools to enable consistent, high-quality execution across all projects.
• Define project scope, objectives, and success criteria in collaboration with cross-functional stakeholders.
• Develop detailed project plans, timelines, and resource allocations to ensure timely and cost-effective delivery.
• Manage governance processes, including stage-gate reviews, RAID logs, and dashboards, to monitor project health and drive accountability.
• Proactively identify and mitigate risks, manage interdependencies, and resolve issues to maintain project momentum.

Cross-Functional Collaboration

• Partner with technical deployment leads, operations teams, and business stakeholders to ensure seamless execution and adoption of technology solutions.
• Support governance and engagement efforts with owner/operator stakeholders to identify barriers, accelerate delivery, and improve technology adoption.
• Assist with stakeholder communications to provide clear updates on initiatives, performance, and progress.
• Build effective presentations to tell the story of US Technology and keep internal stakeholders informed about department projects and priorities.

Stakeholder Engagement & Project Reporting

• Create and maintain project status reporting to provide leadership with visibility into performance, progress, and key decisions.
• Develop and deliver clear, compelling communications and presentations to internal and external stakeholders, highlighting initiative progress, performance metrics, and strategic impact.
• Serve as a key liaison between the U.S. Technology team and broader business units to ensure transparency and alignment.
• Support a data-driven culture by facilitating performance tracking, reporting, and process improvement efforts.

Project Management Center of Excellence Creation,…