Sr. Manager, Engineering - Conversational Commerce Deployment & Support

Job Description:

Company

Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily.

We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

The Manager, Engineering – Conversational Commerce Deployment & Support manages a team responsible for accomplishing the deployment, rollout, and ongoing support of Conversational Commerce solutions. This role is critical to ensuring that established deployment procedures, support frameworks, and rollout plans are carried out reliably, with scalability and efficiency in live restaurant environments.

Deployment Execution & Leadership

• Complete phased rollout plans (Alpha, Beta, Pilot, and Production) for Conversational Commerce solutions, including drive-thru and digital channels.
• Validate deployment readiness by performing checks on EDGE servers, POS systems, network configurations, and all component prerequisites.
• Perform established pre-deployment checks and optimization activities (e.g., SCCM package creation, firewall setup, Git Hub to Azure migration).
• Coordinate tactical execution with cross-functional teams to ensure seamless deployment and minimize disruption to restaurant operations.
• Maintain consistency across development, QA, staging, and production environments by applying established automated environment setup and teardown processes.

Support & Operations

• Implement and complete deployment playbooks and support processes for all major initiatives (e.g., Fairway, Scale).
• Direct the delivery of onsite operations support and work closely with restaurant crews during live agent exposure.
• Run war room support operations for real-time issue resolution and troubleshooting according to established protocols.
• Monitor product performance post-deployment, gathering feedback to inform the continuous improvement of existing processes.
• Complete crew enablement and training plans, ensuring documentation is kept up-to-date.

Release & Environment Management

• Coordinate the implementation of scheduled releases according to established business priorities and market readiness plans.
• Validate release readiness by ensuring all tickets are complete, tested, and detailed, and that required approvals are in place prior to execution.
• Apply blue/green, canary, or rolling strategies and tools (like Spinnaker, ArgoCD, or AWS Code Deploy) to complete automated deployments.
• Conduct post-release validation, including smoke tests, sanity checks, and monitoring critical metrics.

Quality, Security & Compliance

• Enforce established quality gates and complete coordinated security checks (Dev Sec Ops ) within the deployment pipeline.
• Perform vulnerability scans, license compliance checks and maintain logs to ensure alignment to audit and compliance standards.
• Complete automated rollback and recovery strategies for failed deployments as defined by leadership.

Collaborator Engagement & Continuous Improvement

• Coordinate closely with product management, operations, and market teams to complete deployments in alignment with broader business goals.
• Take part in retrospectives and process reviews, offering direct operational insights to leadership to assist in improving future deployment and support approaches.

• 5+ years of experience in…