Publisher Services Representative

Job Title

Publisher Services Representative

How You'll Make an Impact

As a Publisher Services Representative, you will be responsible for reviewing inbound publisher applications as well as reviewing existing publisher sites to maintain the health and quality of Core Private Exchange. You will work closely with our clients to provide excellent publisher support and will partner with various teams to provide additional assistance and support as needed.

What You'll Achieve

• Responsible for providing outstanding publisher support (primarily via e-mail and telephone) by ensuring that publisher requests are handled in a friendly, efficient manner and that any issues are resolved promptly.
• Lead publisher support to sub-24-hour response turn-a-round.
• Escalate publisher support issues through appropriate channels as.
• Review inbound publisher applications for acceptance.
• Monitor publisher partners for performance and content quality.
• Work with new publishers to ensure rapid implementation, appropriate filter selections, maximum format adoption, and aggressive campaign selection.
• Complete monthly projects to ensure that site setup and implementation meets Epsilon's standards.

Who You Are

• Bachelor's degree from a four-year college or university preferred not required.
• Must work well under pressure.
• Able to work with minimal supervision as well as within a group environment.
• Hyper-focused on customer satisfaction, preferably proven by at least 1 – 2 years of experience in a client-facing role.
• Proficient in MS Word, Excel and Outlook, PowerPoint.
• Exemplary verbal and written communication skills.

When You Join Us, We'll Create Something EPIC Together

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC.

Epsilon is a global company with more than 9,000 employees around the world.

Our pillars aren't just words. They're how we show up every day.

• People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.
• Collaboration: We work together, support one another, and collectively achieve goals.
• Growth: There are endless opportunities for growth through learning, development and career advancement.
• Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches.
• Flexibility: We've created a balance between work and personal life, and we encourage adaptability to solve problems creatively.

Our values guide us to create value for our clients, our people and consumers.

• Act with integrity
• Work together to win together
• Innovate with purpose
• Respect all voices
• Empower with accountability

These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose.

Because You Matter

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:

• Time to Recharge:
  Flexible time off (FTO), 15 paid holidays
• Time to Recover:
  Paid sick time
• Family Well-Being:
  Parental/new child leave, childcare & elder care assistance, adoption assistance
• Extra Perks:
  Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling

Epsilon benefits are subject to eligibility requirements and other terms.

Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law.

Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing…