IT Program Manager PMO Support Infrastructure Resiliency

Job Title

Job Description Required Education
• Bachelor's Degree
• Minimum of 10+ years of relevant experience is required Required Certification
• PMP or ACP certifications Required Skills
• Experience working in a program or portfolio office (PMO)
• Experience leading infrastructure technology projects
• Experience leading teams to execute highly complex initiatives of significant scope, scale, and risk
• Working knowledge and application of Waterfall, Hybrid, and Agile methodologies
• Ability to adopt corporate project management standards (incorporating PMI standards)
• Knowledge of IT controls, risk, and regulatory requirements
• Familiarity with PPM Tools such as Clarity, Service Now, Jira, and Azure Dev Ops
• Results-oriented with a bias for action and execution
• Sound problem-solving and analytical skills
• Ability to navigate a matrixed environment
• Ability to influence, inform, and collaborate with all levels of the organization
• Strong communication skills to share information, collaborate, and drive results
• Thrives in a team environment and works well with others
• Ability to easily process information from various sources and simplify the complex
• Excellent organizational skills and ability to manage multiple priorities and meet deadlines
• Self-starter with ability to operate in a fast-paced environment
• Ability to manage ambiguity
• Solid working knowledge of MS Office Suite (MS Project, SharePoint, Teams, etc.)

Job Responsibilities
• Update program level operating model (as needed) to define Program Governance process, workstream charters and plans, define program roles and responsibilities, and develop program resourcing plans
• Facilitate planning meetings with stakeholders to review and finalize Program-related project plans, resource estimates, and budget estimates
• Facilitate meetings/workshops with stakeholders to identify high-level project accomplishments and challenges
• Gather status updates and information from Workstream Leads and Project Managers
• Prepare draft status reports and escalate program updates, risks, issues, and key escalations to leadership
• Update and maintain program risk, issue, dependency, decision, and resource management documentation
• Escalate items to leadership when needed
• Prepare draft central PMO tracking updates (Clarity/ADO) to support management of key work streams, projects, milestones, and deliverables
• Lead preparation of materials communicating program health, key decisions, actions, risks, and other updates for NT's governing bodies (Steering Committee, Executive Management Committee, etc.)
• Design status reporting dashboards and/or status report templates to support Program progress
• Create and support management of a centralized Bedrock reporting process
• Manage intake and reporting of the Program change control process
• Manage intake, management, and reporting of Program dependency management
• Manage review and reporting of Program Budget and Benefit Realization
• Draft new or updated PMO procedures documents with steps for managing key recurring PMO processes
• Assist with program-specific coordination and communication across involved stakeholders
• Ensure adherence to NT project standards, IT controls, risk, and regulatory requirements

** Only those lawfully authorized to work in the designated country associated with the position will be considered.**

** Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**