Senior Engagement Manager, AWS Professional Services, Non-Profit Healthcare focus

AWS Engagement Manager

AWS Engagement Managers seek to understand our customers' needs, their missions, how success is defined, and ensure that we are exceeding expectations in developing and delivering solutions. As an Engagement Manager, you will collaborate across roles to understand a customer's mission objectives and define project goals. You will lead peers, small teams, or groups of teams made up of AWS members, customer Stakeholders/SMEs, and potentially other vendors to create and execute a plan to achieve project goals by understanding AWS technologies, best practices, as well as the client environment.

You will identify and mitigate limitations to execution. You will guide customers through their cloud journey to transform their business. You will leverage AWS mechanisms to help customers envision strategic goals and requirements. You will use agile delivery methodology to lead project teams consisting of business and technical resources while managing scope, schedule, and cost. You will use your management and leadership capabilities to successfully execute project plans, remain sensitive to customer needs, resolve issues, escalate when appropriate.

You will work to exceed customer expectations by enabling stakeholders capabilities and increasing cloud adoption.

Key job responsibilities include:

• Being passionate about working at AWS and living our credo of "Work hard. Have fun. Make history."
• Enjoying working with Nonprofit Healthcare customers to help them envision transformational cloud initiatives.
• Having a passion for educating, training, designing, and building cloud solutions for a diverse and challenging set of customers.
• Delivering business objectives by managing a matrixed team across multi-stream, agile, technical engagements for customers.
• Planning, organizing, and managing all phases of a project lifecycle to ensure successful delivery.
• Ensuring goal alignment across stakeholder groups which may include customers, internal teams, and partners.
• Applying judgement and tact to challenge, recommend, and redirect teams as well as manage client expectations during the engagement.
• Being a strategic thinker who can demonstrate understanding of requirements, foresee risks, make decisions guided by policies, procedures and a business plan with limited guidance.
• Having business and financial acumen to manage the scope, timeline, and budget of each individual project.
• Being a strategic business partner to help customers achieve their mission outcomes and help to drive innovation throughout the engagement life cycle through iterative feedback mechanisms.
• Being a partner for the AWS Account, Support, and Service teams to convey customer and partner feedback and lessons learned to improve AWS products and service offerings.

About the team

About AWS

Diverse Experiences

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