Field Engineer

Top Skills:

Windows Server and Hypervisor experience (VMware, Hyper-V, or similar virtualization platforms), including strong understanding of virtualization concepts, server deployments, and system administration

Networking fundamentals, including switching, routing, and firewall concepts

• not expected to design or configure from scratch, but must understand how the components work together

IP addressing expertise, including subnetting, network connectivity, and configuration activities required during deployments and migrations

Application deployment and configuration experience; including installing, configuring, and supporting enterprise applications in Windows-based environments

SQL Server experience; specifically backup, restore, data migration, and troubleshooting activities

Description
This role is responsible for deploying, migrating, and supporting public safety platforms (CAD, RMS, and related applications) running on customer-owned infrastructure.
The field engineer acts as a generalist across servers, virtualization, operating systems, networking, storage, and application deployment. Much of the work follows standardized deployment procedures, but success depends heavily on troubleshooting skills and the ability to work directly with customer technical teams.
The team stages and configures infrastructure, deploys applications, performs hardware refreshes and migrations, restores databases, validates system functionality, and supports customers through cutover and transition activities. Engineers typically own 1-2 projects at a time and travel periodically for onsite deployments and migrations.
What Success Looks Like:
Successful candidates are typically "jack of all trades" infrastructure engineers rather than deep specialists.
The strongest profiles have experience across:
Windows Server, Virtualization / Hypervisors, SQL Server, Active Directory, Networking fundamentals, Application deployment
Core Responsibilities
Deployment & Migration
Stage and configure Premier One infrastructure environments
Load firmware, operating systems, virtual machines, and application components
Deploy and support CAD and RMS platforms
Execute hardware refresh and migration projects
Perform customer cutovers and go-live activities
Systems Administration
Configure and maintain virtualized server environments
Support Windows Server infrastructure
Manage data migration and SQL backup/restore activities
Support Active Directory-related configurations
Infrastructure Support
Validate storage, compute, networking, and security components
Work with firewalls, switches, routing, and IP addressing
Troubleshoot issues across hardware, operating systems, applications, and infrastructure
Customer Interaction
Gather technical requirements from customer IT teams
Interpret and apply networking information provided by customers
Support customers through deployment, migration, and transition phases
Communicate technical issues and resolutions effectively
Skills
windows, VMware Server, Linux, IP Addressing, SQL Server
Top Skills Details
windows,VMware Server,Linux,IP Addressing,SQL Server
Additional Skills & Qualifications
FIT:
Strong troubleshooting skills with the ability to interpret logs, isolate root causes, and resolve complex infrastructure and application issues
Customer-facing experience, including gathering technical requirements, validating environment details, and translating customer inputs into deployment and configuration activities
Ability to work across multiple technologies as a well-rounded infrastructure generalist rather than a deep specialist in a single discipline
Willingness to travel up to approximately 50% for customer deployments, migrations, and go-live support
Nice to Haves
Open Shift / Red Hat;
Open Shift exposure, Red Hat Linux experience, Kubernetes awareness, Experience supporting Linux-based virtualization platforms
Storage & Infrastructure Platforms; HPE server environments, Storage administration, Enterprise infrastructure deployments
Networking Vendors;
Fortinet firewalls, Arista switches, Enterprise networking hardware
Public Safety Applications; CAD systems, RMS systems, Public sector, government, or emergency services technology environments
Field Deployment Experience;
Rack-and-stack deployments, Hardware installation, Migration and cutover activities, Field engineering or systems deployment backgrounds
Job Type & Location
This is a Contract position based out of Chicago, IL.
Pay and Benefits
The pay range for this position is $50.00 - $52.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and…