Systems Engineer I

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed sen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services.

Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.

Responsible for the configuration, implementation, and administration of the organization’s server hardware, operating systems, applications and integrations. Analyzes and resolvescomplexproblems associated with server hardware and server application software. Detects, diagnoses, and reports problems on all hardware and software systems. Performs a wide variety ofcomplextasks in software/hardware maintenance and operational support. Performssupervisedliaison function between other Information Technology teams.

Recognized as an emergingSME with comprehensive knowledge and experience and works under minimum tomoderatesupervision.

• Performsserverconfiguration, implementation,maintenance and support in line with IT security and audit policies
• Responsible for the integrity,resilience and security of assigned systems
• Works closely with IT managers to plan, develop,designand strategize an architecture which will benefit the organization as a whole.
• Assistin developing the technology architecture of the firm, including but not limited to hardware, software, networking, systems and support processes and procedures.
• Helps superiors with trouble-shooting of system,network and voice hardware and software problems
• Mayassistin management and monitoring of Cisco Unified Communications Solutions;
  Voice Over IP, Call Manger, Voicemail, and Call Center
• Assistswithassessingnew technologieswhichmay be appropriate tothe mission of the company
• Helps and supportsanalystswithprocess and procedures within the IT department.
• Provides support for mo retechnically complex issuesand problems when escalated from Helpdesk
• Responsible for configuring, documenting,implementing and troubleshooting the following software products:
  
  Microsoft Server Operating Systems and Email Systems, Storage Area Network, Backup products, Anti-Virus products, and Anti-SPAM products
• Responsible for providing after hours support andon-site emergency responseasneeded
• Trouble-shooting server hardware operating systems and enterprise applications
• Administration and maintenance of server operating,messaging infrastructure and storage area network
• Directly works with superiors in the design and project management of network concepts,structure and connectivity, as directed
• Assistswithdaily backup of server data files, media, and offsite storage administration
• Fosters a positive team environmentandassistssuperiors with the direction of team dynamics
• Ensures confidentiality of internal and external data
• Performs ad-hoc projects as needed
• Some travel as needed
• Other duties as assigned

• Bachelor’s degree in computer related field or equivalent experience
• Microsoft Certification or equivalent experience
• 4+ years of Information Technology experience supporting complex computer/system environments; or an equivalent combination of training and experience
• 3-5 yearson a helpdesk
• 3-5years’ experience with
• Ethernet network environment and peripherals
• Cisco Unified Communications Solutions;
  Voice Over IP
• HP,IBMor Dell servers
• VMWare or Hyper-V
• Windows Server
  2008 R2to Windows Server
  2016
• Exchange 2010to…