UX Strategy Manager

UX Strategy Manager

Posting

Start Date:

7/29/26

Job Location (Short):
Chicago, Illinois, USA, 60631 | Milwaukee, Wisconsin, USA,

Requisition

Onsite or Remote:
Onsite Position

Join Komatsu and Be Part of Something Big!


Job Overview


Komatsu is embarking on an enterprise-wide initiative to transform our digital experience. This role will

lead a team of UX/UI researchers and designers responsible for re-designing Komatsu's digital

products spanning website experiences, fleet management, my Komatsu member experience, online

part sales (eCommerce), technology subscriptions and online training.

You will own the overall UX vision and serve as the primary liaison for organizing and prioritizing the UX

team's backlog. Establishing cohesive branding and design elements across apps is paramount to a

seamless experience. Developing a foundational knowledge of business objectives will be key to

developing a UX strategy designed to improve the customer experience across apps and increasing

online sales.

You will be responsible for proactively leading stakeholders through UX discovery and delivery

processes, managing expectations and championing UX best practices based on research and testing.

This role requires proactive leadership, collaboration and consensus building skills to drive alignment

among a diverse range of stakeholders. Self-starting, educating peers and demonstrating the value UX

practices can bring to key initiatives will be critical to successfully delivering digital products which solve

customer needs.


Key Job Responsibilities


Leadership
Ownership:
Own the design and experience of websites and digital products within scope of the Digital Office. This includes our global website and eventually all customer and distributor digital applications including electronic purchasing for all products and parts as well as the Finance site.
Leadership:
Lead, coach, and inspire a multidisciplinary team of UX/UI designers and researchers.
Strategy:
Partner with executive leadership, strategy and product management to define and develop the big-picture UX/UI strategy to accomplish the mission of unifying the customer experience

Roadmap:

proactively own the UX team backlog and identify the initiatives for the UX team to lead, support and partner with key stakeholders
Planning: proactively create well-defined engagement / UX discovery plans to help facilitate the initiation of new initiatives
Workshops: host and conduct workshops with product and technical team to lead teams to drive product innovation from a customer, research and user experience centric approach
Design System:
Own a federated design system that drives flexibility and consistency across digital products. Drives the evolution and maturity of our design system to ensure brand consistency and unification of digital products
Research:
Establish and maintain best practices for user research and testing to inform product owners about trends, usability, and product sentiment.
Evangelize:
Advocate for UX practices to be tightly embedded and integrated within digital and product strategy
Process excellence:
Document UX processes throughout research, discovery, planning, prototyping and testing
Process improvement:
Identify opportunities to streamline existing processes and digital products by driving the adoption of UX standards and best practices

Delivery
Continue to lead and improve the overall customer and distributor on-line experience with Komatsu.
Merge several customer facing digital applications into a single website with a common set of technology
Lead and conduct internal and external interviews to identify and validate functionality enhancements
Partner with vendors, marketing and IT teams to develop and progress the organization's digital strategy and roadmap
Support the execution of omni-channel marketing campaigns with landing page and e-mail design


Qualifications/Requirements

Bachelor's Degree in Graphic Design, Web Design, User Interface Design or a related field
Minimum of 7 years leading UX/UI teams
Minimum of 7 years designing mobile friendly, responsive B2B and B2C eCommerce websites.
Strong portfolio of prior work demonstrating delivery of complex, large-scale digital re-designs
Modern web development practices including implementing UX best practices, responsive design and mobile first layouts
Demonstrated graphic design skills to turn wireframes into high-fidelity visual designs.

Experience with usability testing practices and methodologies.

Experience with web front-end development, HTML/CSS Desired Characteristics:
Experience leading, organizing, overseeing and releasing third-party design activities
Experience implementing on-site personalization based on a user's profile settings
Experience implementing A/B testing
Experience working with Figma and Miro
Strong organizational and presentation skills; ability to handle multiple tasks, meet deadlines and manage priorities, present, and share strategies, working across organizational teams to deliver results.
Experience presenting to Senior…