Senior Sales Engineer

Worker Sub-Type:
Regular

Job Description:

Position Summary

The Technical Solutions Manager serves as the strategic bridge between customers, Customer Success, Product, and Engineering. This role is responsible for driving successful technical adoption, solution design, implementation guidance, and ongoing optimization of products and services. The Technical Solutions Manager combines strong technical expertise with customer-facing consulting skills to deliver business outcomes, resolve complex challenges, and build trusted customer relationships.

• Act as the primary technical advisor for assigned customers throughout the customer lifecycle.
• Understand customer business objectives, technical environments, and integration requirements.
• Design and recommend scalable solutions that align with customer needs and best practices.
• Lead technical discovery sessions, architecture reviews, and solution workshops.
• Support implementation, onboarding, and adoption initiatives to ensure successful outcomes.
• Provide subject-matter expertise on products, integrations, APIs, security, and system architecture.
• Troubleshoot complex technical issues and coordinate resolution across internal teams.
• Translate business requirements into technical solutions and actionable plans.
• Identify opportunities for optimization, automation, and increased product utilization.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.
• 5+ years of experience in Technical Account Management, Solutions Engineering, Customer Success, Professional Services, or a related role.
• Strong understanding of cloud technologies, APIs, integrations, and enterprise software architectures.
• Experience managing customer-facing technical projects and stakeholder relationships.
• Excellent problem-solving, communication, and presentation skills.

Based in Waterloo, Ontario. Scheduled Weekly

Hours:

40.

• Hiring Base Salary Range: $ - $.
• Bonus:
  The Black Berry Sales Incentive Pay (SIP) program is a bonus incentive program designed to reward eligible employees for their contributions towards Black Berry’s sales success. SIP payments are based on an employee’s sales performance against quarterly or full-year quotas for the fiscal year.
• Benefits:
  The Black Berry Employee Benefits programs offer a wide range of benefits that support your physical, financial and personal well-being. Black Berry remains committed to offering affordable benefits including coverage for medical, dental, vision, life, disability insurance, retirement, employee share purchase program and paid-time-off to those that meet the eligibility requirements.

It is the policy of Black Berry to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

EEO Minorities/Females/Protected Veteran/Disabled Black Berry strives to create an accessible and inclusive application and selection process and is committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the selection process.

Should you require an accommodation, please contact  or contact our HR department by calling

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