Reliability Engineer 4 (Observability Specialist

Senior-Level Reliability Engineer Specializing In Observability

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that's what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential.

A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we're building a range of tailored payment solutions powered by the latest technology.

As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Responsibilities

As a senior-level Reliability Engineer specializing in observability, this role partners closely with product owners, application engineering teams, SRE teams, and business stakeholders to translate customer journeys and business outcomes into measurable reliability objectives. The role establishes and maintains best-practice processes for documenting, governing, reviewing, and improving user journeys, SLIs, SLOs, synthetic monitoring, dashboards, alerts, telemetry standards, and related observability assets.

The engineer provides senior technical guidance, identifies observability gaps through incident and performance analysis, drives continuous improvement, and helps ensure teams have the data, processes, and operating discipline needed to detect issues earlier, reduce customer impact, and improve overall service reliability.

• Lead the definition, documentation, implementation, and continuous improvement of Observability across Critical Customer Journeys, ensuring alignment between Observability Strategy, business outcomes, and reliability objectives.

• Design, implement, and govern Service Level Indicators (SLIs), Service Level Objectives (SLOs), Error Budgets, and reliability metrics for enterprise applications and services.

• Establish and maintain Observability Governance Frameworks for Dashboards, Alerts, Synthetic Monitoring, Telemetry Standards, and lifecycle management of observability assets.

• Translate business and technical requirements into scalable Observability Architectures, including Instrumentation Standards, Monitoring Strategies, Tagging Frameworks, and Alerting Models.

• Partner with Product Owners, Application Engineering, Site Reliability Engineering (SRE), and Operations Teams to ensure applications are production-ready and fully instrumented for reliability measurement.

• Develop and maintain executive and operational Service Health Dashboards that provide insights into Availability, Latency, Customer Impact, Dependency Performance, and SLO Compliance.

• Analyze Telemetry Data, Incident Trends, Problem Records, and Alert Performance to identify observability gaps, reduce alert fatigue, and improve detection accuracy.

• Provide technical leadership and mentorship on Distributed Tracing, Logging, Metrics Collection, Synthetic Testing, Application Performance Monitoring, Real User Monitoring, Monitoring Design Patterns, and Alert Governance Best Practices.

• Lead the definition, documentation, and ongoing refinement of critical user journeys in partnership with product owners, engineering teams, SRE, operations, and business stakeholders to ensure observability practices are aligned to customer experience, business outcomes, and operational risk.

• Define, document, and govern appropriate service-level indicators and service-level objectives for applications and key capabilities, including availability, latency, error rate, throughput, dependency health, and other measurements that…