Business Analyst – Knowledge Management

This position is a temporary assignment through Aquent with a major healthcare client. The Business Analyst will support the enterprise knowledge management system migration from Mentor to Open Text. Serving as the primary bridge between technology teams and content authoring groups, you will drive requirements gathering, document process flows, communicate key platform capabilities and timelines, and support operational change readiness to ensure a smooth transition.

• Stakeholder Engagement & Communication:
  Act as the liaison to content authoring groups; communicate Open Text features, timelines, and action items while gathering operational needs.
• Requirements & Process Mapping:
  Facilitate discovery sessions to document current vs. future-state authoring workflows, permissions, reporting, metadata/taxonomy rules, user stories, and acceptance criteria.
• Content Migration Support:
  Assist in mapping content inventories, ownership models, disposition rules, and validation criteria for migrating from Mentor to Open Text.
• Testing & Operational Readiness:
  Support UAT by defining test scenarios, coordinating stakeholder participation, and tracking defects. Assist with training inputs, readiness checklists, and risk/dependency tracking.

• 3+ years as a Business Analyst, Systems Analyst, or Product Analyst supporting platform implementations, content management, or system migrations.
• Proven track record in requirements gathering, process/workflow mapping, and producing user stories with clear acceptance criteria.
• Strong facilitation and cross-functional stakeholder management skills.
• Excellent organizational skills to track risks, issues, dependencies, and decisions across multiple work streams.

• Hands-on experience with Open Text, Mentor, SharePoint, or enterprise knowledge/content management platforms.
• Knowledge of taxonomy, metadata, document governance, and access controls.
• Healthcare, health insurance, or regulated industry background.
• Familiarity with change management, user training readiness, and stakeholder adoption support.

• Business requirements, user stories, and traceability matrices
• Current and future-state process maps
• Content migration rules, metadata inputs, and access permissions logic
• Risk, issue, dependency, and decision logs
• UAT test scenarios and migration readiness checklists

The target hiring compensation range for this role is $50 to $55 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium.

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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