Manager, Marketing Transformation

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily.

We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily.

We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

McDonald's is evolving its global marketing model to be more connected, efficient, and effective. As part of this effort, McDonald's has established a Future of Marketing team to define how marketing capabilities, processes, technology, and ways of working will evolve over time.

Reporting to the Technology Tower Lead, the Manager, Transformation will support the design, documentation, and implementation of future-state technology processes, operating models, governance frameworks, and business requirements that enable modern marketing capabilities across global and market teams.

This role sits within the Future of Marketing Technology Tower but will work in close partnership with the Customer Engagement Tower. The Manager will help translate business needs into scalable technology-enabled solutions and support the development of future-state operating models that improve efficiency, consistency, and collaboration across the marketing ecosystem.

The ideal candidate brings experience in marketing technology, digital transformation, process improvement, or product delivery and enjoys working across business and technology teams to solve complex challenges.

Process Design & Operating Model Support

• Support the design and documentation of future-state marketing technology processes, workflows, governance models, and ways of working.
• Assist in identifying current-state process gaps, inefficiencies, and opportunities for improvement across marketing technology capabilities.
• Partner with Technology Tower and Customer Engagement Tower stakeholders to ensure processes are aligned across teams, systems, and business objectives.
• Contribute to the development and maintenance of RACI frameworks that define roles, responsibilities, and decision rights across global, market, business, and technology teams.
• Support operating model design activities and help document future-state organizational interactions and governance structures.

Business & Technology Partnership

• Work closely with Customer…