Deskside Technician

Deskside Technician

At Compucom Staffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified Deskside Technician to join their team onsite in Chicago, IL and provide end-user support.

Duties and Responsibilities:

• Provide end-user technical support
• Troubleshoot hardware, software, and network issues
• Support Windows / macOS systems, printers, monitors, docking stations, and peripherals
• Provide in-person and remote assistance
• Perform device setup and deployment
• Configure and deploy laptops and desktops, mobile devices, new employee workstations
• Perform imaging and provisioning of systems
• Perform incident and ticket management
• Work within Service Now, Jira Service Management, and/or Zendesk
• Diagnose and resolve Level 2 technical issues escalated from Level 1 support
• Provide onsite support for conference rooms, AV equipment, Video conferencing, Office networking equipment
• Support multiple buildings within a campus environment
• Perform Active Directory account management, password resets, software installation and updates
• Perform basic network troubleshooting
• Maintain knowledge base articles
• Document solutions and procedures

Skills and

Qualifications:

• Minimum 2 to 5+ years of IT support experience
• Knowledge of desktop hardware and operating systems
• Knowledge of:
• Windows 10/11 & macOS
• Active Directory / Azure AD
• Microsoft 365
• VPN and network troubleshooting
• Imaging tools (SCCM, Intune, Jamf)
• Service Now ticketing system
• Experience with enterprise IT environments
• Strong customer service and communication skills
• CompTIA A+ preferred
• CompTIA Network+ preferred
• Microsoft certifications preferred

Wage Range:
The rate for this position is between $19.13 - $25.50 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits:
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. W2 only, no Corp to Corp. Equal Employment Opportunity:
Compucom Staffing ™, a division of Compu Com® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. Work Authorization:
Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.