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Lead SaaS Technical Support Engineer & Escalations
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-08-26
Listing for:
itron
Full Time
position Listed on 2026-08-26
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Itron in Chicago is seeking a seasoned Technical Support Engineer to lead a fast-moving team delivering exceptional support for Locusview solutions within Itron's portfolio. You will mentor engineers, handle complex escalations, and collaborate across Support, Product, Engineering, and Customer Success.
The role requires deep technical expertise across software, hardware, APIs, and mobile platforms; strong communication, and a customer-first mindset to reduce incidents, improve processes, and
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