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Senior Service Management Leader - IT & ServiceNow; Hybrid
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-08-27
Listing for:
Cruit Group
Full Time
position Listed on 2026-08-27
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant -
Management
IT Project Manager
Job Description & How to Apply Below
Senior Manager:
Service Management at Premier Law Firm will build and run an enterprise-grade service management function to fix fragmented processes and improve platform visibility. You will lead Service Now governance, enforce firm-wide service standards, and optimize data quality across internal IT units and vendors.
You will drive XLAs, orchestration, and automation while focusing on reducing cost-to-serve and maximizing attorney productivity in a hybrid 3-days-in-office model in New York or
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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