SAP Business Analyst Job Chicago area,Illinois USA,IT/Tech

Blommer has been providing delicious, high-quality chocolate and cocoa products to customers since 1939. Built as a family business, we are continuing to grow and are looking for motivated and reliable associates to help in our mission of Bringing Chocolate to Life!

Essential Duties and Responsibilities:

Manage and track SAP incidents, service requests, and problem tickets through resolution
Support SAP user administration, including user provisioning, role maintenance, and access reviews
Create and maintain SAP security roles and authorizations
Review user access for Segregation of Duties (SoD) conflicts and support remediation efforts
Monitor inbound and outbound IDOCs and troubleshoot interface errors
Perform SAP master data maintenance like BP, Bank, Material Master, and Bills of Material (BOM)..
Monitor SAP background jobs and coordinate issue resolution for failed jobs
Create ad hoc queries and reports to support business requests and operational reporting needs
Support audit, compliance, and governance activities related to SAP security and controls
Work closely with business users and IT teams to identify and implement process improvements
Participate in testing activities for enhancements, defects, upgrades, and new functionality
Provide ongoing end-user support, training, and documentation as needed

Note:

The employer reserves the right to change or assign other duties to this position

Safety, Quality and Hygiene Requirements:

Maintain compliance with all company policies, procedures and code of conduct.
Comply with workplace uniform requirements and safety gear, when on the plant floor v. office

Performance Expectations:

Resolves incidents and service requests within established SLA targets.
Effectively supports end users and escalates issues appropriately.
Maintains accurate ticket documentation and follows support processes.
Demonstrates ownership of assigned issues through resolution.
Maintains user access, roles, and authorizations accurately and timely.
Completes access reviews and SoD assessments as required.
Supports audit requests with complete and accurate documentation.
Maintains Business Partner, Material Master, Bank, BOM, and related master data accurately.
Adheres to established governance processes and data standards.
Minimizes data-related issues impacting operations.
Provides timely support and clear communication to business stakeholders.
Develops positive working relationships across Procurement, Sales, Manufacturing, and Finance.
Creates and maintains user documentation and training materials.
Participates effectively in testing, enhancements, upgrades, and defect resolution.
Supports change management and transport processes.
Completes assigned project tasks on time and with minimal rework.

Required Qualifications:

2–5 years of SAP functional support experience
SAP S/4

HANA Functional Certification required
Experience supporting SAP production environments
Strong analytical, troubleshooting, and problem-solving skills
Excellent verbal and written communication skills
Ability to work both independently and collaboratively in a team environment

Preferred Qualifications:

Good to have APICS certification
Experience working with SAP Fiori applications
Experience with SAP Query, SQVI, CDS Views, or reporting tools
Familiarity with change management and transport processes
Experience supporting manufacturing or supply chain operations
Exposure to ITIL-based incident and service management processes
Experience participating in SAP upgrades, testing cycles, and business process improvements

Career Progression:

Employees are encouraged to express interest in internal career opportunities throughout Blommer
Expectations for promotion or job role change are driven by proficiency and performance in current role
Career progression would align to other plant leadership roles within Blommer

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