Information Technology Leader

The IT Leader is responsible for overseeing Adva Care's day-to-day technology operations and serving as the company's primary internal IT resource. This hands-on leadership role is focused on maintaining a secure, reliable, and efficient technology environment while managing desktop and network support, coordinating third-party technology partners, and supporting business systems, reporting, and continuous improvement initiatives. The ideal candidate will have a proven track record of managing business technology operations, leading IT initiatives, and partnering with external service providers to deliver technology solutions that support organizational growth and operational excellence.

• Manage the day-to-day operation, availability, and support of Adva Care's technology environment
• Administer and support Microsoft 365, Exchange Online, Windows-based systems, user accounts, permissions, and related Microsoft technologies
• Provide and coordinate desktop support, endpoint support, networking support, LAN administration, and troubleshooting for employees
• Oversee hardware and software procurement, deployment, upgrades, inventory, and lifecycle management
• Act as the primary liaison with outsourced IT service providers, cloud vendors, ERP partners, consultants, and other technology vendors
• Monitor vendor performance, coordinate issue resolution, and ensure service expectations are met
• Support the company's cloud-based ERP platform, accounting systems, and other business applications
• Partner with leadership and consultants on technology projects, system implementations, data recovery, reporting, dashboards, and business intelligence initiatives
• Maintain system documentation, operating procedures, security practices, access controls, and disaster recovery processes
• Identify opportunities to improve system reliability, user experience, data accessibility, and operational efficiency
• Provide Tier II and Tier III technical support and serve as the escalation point for complex technology issues
• Lead, prioritize, and support one direct report responsible for mobile device management, video surveillance, and electronic door access systems
• Perform light scripting or programming to maintain or improve internal tools when appropriate
• Perform other duties as required

• Assist with technology budgeting, purchasing decisions, and vendor contract review
• Coordinate employee onboarding and offboarding activities related to devices, accounts, access, and security
• Support technology-related audits, compliance efforts, and due diligence requests
  
  Evaluate emerging technologies and recommend practical solutions aligned with business needs
• Promote positive working relationships with employees, partners, vendors, and service providers

• Strong working knowledge of Microsoft 365, Exchange Online, Windows environments, networking, endpoint management, and desktop support
• Ability to troubleshoot technical issues, identify root causes, and implement practical solutions
• Experience managing outsourced IT providers, cloud vendors, and technology partners
• Understanding of IT security, access management, system documentation, backup, and disaster recovery practices
• Ability to translate business needs into clear technology requirements and recommendations
• Strong project coordination, organization, communication, and customer service skills
• Ability to manage multiple priorities in a fast-paced, entrepreneurial environment
• Exposure to reporting tools, dashboards, data mining, or business intelligence is a plus

• Three to five or more years of progressive information technology experience, including experience leading projects, vendors, or employees
• Experience supporting a…