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Hybrid SaaS Product Support Specialist
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-08-29
Listing for:
Nextpoint
Full Time
position Listed on 2026-08-29
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
Nextpoint is seeking a Product Support Specialist in Chicago for a hybrid role. You will manage and prioritize product support inquiries by email and calls, with escalation to Data Strategy or Engineering as needed, ensuring a seamless client experience.
The candidate should have 2+ years in SaaS support, experience with Zendesk/Jira, and strong Excel/data skills. A related Bachelor's degree or equivalent is preferred.
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