Site Reliability Engineer

Itasca, IL and moving to Chicago, IL in 2027 (must be ok with 4 days onsite in both locations)

US Citizens and Green Card Holders encouraged to apply (this opportunity does not offer sponsorship now or in the future)

• Develop and maintain the organization's monitoring and observability strategy, standards, and best practices.
• Design, deploy, and manage monitoring platforms and related tools.
• Collect, analyze, and visualize metrics, logs, traces, and events to deliver end-to-end observability across infrastructure and applications.
• Build and maintain dashboards, alerts, and reports for infrastructure, operations, development, and security teams.
• Improve performance, reliability, scalability, and operational maturity of systems and applications.
• Own capacity planning — anticipating future growth and ensuring systems can handle increased loads without performance degradation.
• Partner with development teams to improve services through rigorous testing and release procedures.
• Troubleshoot and resolve issues involving application performance, monitoring, and observability tools.
• Provide guidance and support to IT teams on effective use of monitoring and observability solutions and help standardize their usage across the organization.
• Research and assess emerging technologies and trends in application performance, monitoring, and observability.

• Proven experience in application performance and IT monitoring/observability roles.
• Bachelor's degree in computer science, information systems, or a related field, or equivalent work experience.
• At least 3 years of experience in IT monitoring and observability administration, engineering, or support.
• Strong knowledge of monitoring and observability tools and platforms.
• Experience with IT infrastructure and application technologies, including Linux, Windows, Azure, networking, databases, and web platforms.
• Strong experience with scripting and automation tools such as Python, Bash, and Ansible.
• Strong analytical and problem-solving skills.
• Strong communication and collaboration skills.
• Relevant certifications in monitoring and observability tools and platforms preferred.

• Credentials demonstrating a specific level of proficiency in IT monitoring and observability.
• Working knowledge of the New Relic platform.
• Application performance testing experience.