Director, AI Enablement

Company Description

EVERSANA INTOUCH® is a global, full-service marketing agency network serving the life sciences industry, and is the first – and only – agency network to be part of a fully integrated commercialization platform through EVERSANA®. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients.

We get fired up when people talk about getting—and staying—healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need.

We embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.

WHAT DOES A DIRECTOR, AI ENABLEMENT DO?

The Director of AI Enablement leads the strategy, design, and execution of user onboarding, learning, and adoption initiatives for our AI Agency Platform. This role is responsible for accelerating proficiency and driving platform adoption across our internal and client users, ensuring all users realize measurable business value from the industry's first end-to-end AI-powered agency platform. They will build and operationalize a scalable enablement framework, bridging training development and rapid platform evolution to build a highly proficient user base.

• Develop deep functional knowledge on the AI Agency platform and client workflows
• Design and own the end-to-end user onboarding experience for internal and external users, from initial AI Agency Platform orientation through sustained adoption milestones
• Develop and facilitate live and virtual training sessions, making complex AI and platform concepts easy to understand and actionable
• Create a variety of materials to support blended training delivery, including: facilitator guides, playbooks, job aids, videos, knowledge bases, interactive eLearning, etc.
• Direct the delivery of learning solutions through established learning and collaboration platforms (e.g., LXP, SharePoint), while assessing and deploying new channels that improve reach, effectiveness, and learner adoption
• Establish KPIs and reporting frameworks to measure onboarding effectiveness, platform adoption, feature utilization, user proficiency, and business impact
• Contribute to communication planning for ongoing AI Agency Platform releases, with a focus on driving continuous learning alongside platform evolutions
• Oversee and direct a network of platform champions ("sherpas") that serve as trusted experts and peer coaches to accelerate adoption and reinforce best practices
• Establish a content governance approach and partner with the AI Agency Platform team to keep training materials up-to-date with rapid platform releases
• Identify platform adoption barriers and training gaps, and deliver a prioritized enablement roadmap to address
• Scale user onboarding and training to leverage personalized, digital learning experiences to support a quickly expanding user-base
• Develop a platform certification approach, with credentialing for internal and client audiences
• Gather and synthesize user feedback to influence training priorities, onboarding experiences, and platform enhancements

• Modeling inclusive behaviors and proactively managing bias.
• All other duties as assigned.

HOW WE WORK

EVERSANA AI Agency is the first end-to-end Gen AI platform purpose-built for life sciences commercialization. Powered by Google Cloud, Gemini, Vertex AI, and the Orchestrate Omnichannel Operating System — integrating Growth Loop, Snowflake, Iterable, Aprimo, and a growing ecosystem of pharma media and CRM partners — we enable brands to move from insight to activation at a speed and precision that was not previously possible.

EVERSANA AI Agency runs on a sprint-based model. Each engagement begins with a configuration phase where brand…