Digital Learning & Development Consultant

Digital Learning & Development Consultant

Diversified Services Network, Inc. (DSN) is seeking a full-time Digital Learning & Development Consultant to join our team in their choice of Chicago, IL or Peoria, IL. We offer a hybrid work model, full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company - let's talk!

Position Overview

This Digital Learning & Development Consultant will support strategic digital learning initiatives that enable adoption of digital solutions across dealer and customer audiences. The consultant will leverage AI-enabled tools, agents, and emerging technologies to enhance learning analysis, accelerate content development, improve learning maintenance processes, and support scalable, role-based learning solutions.

Key Responsibilities

• Conduct thorough learning needs analyses to identify performance gaps and translate findings into role-specific learning objectives that support business outcomes
• Support the design and development of comprehensive curricula targeting specific roles and responsibilities
• Coordinate input from cross-functional stakeholders to ensure training aligns with organizational priorities
• Proactively identify and engage Subject Matter Experts, and advocate for access to end users and frontline employees to gather actionable feedback that informs learning design and continuous improvement
• Build partnerships across departments to secure SME participation and facilitate direct learner input throughout the project lifecycle
• Work with external vendors and internal teams to develop and implement high-quality training programs
• Apply adult learning theories and various instructional methods to enhance learner engagement
• Align learning initiatives with business objectives and measure their impact on performance, converting organizational strategies into practical and scalable training solutions
• Plan and execute change management strategies for smooth adoption of new learning initiatives
• Communicate effectively and coordinate projects to ensure timely delivery
• Conduct quarterly evaluations to keep learning aligned with changing technologies, tools, and goals, eliminating overlapping training content and aligning materials to performance goals
• Set and manage expectations regarding project scope, funding, and timelines, ensuring development timelines, modalities, and deliverables align with user needs and objectives
• Collaborate on design approaches that support scalability, maintenance, and adoption
• Evaluate and continuously improve learning effectiveness, adoption, and business impact, leveraging feedback and performance data to refine learning experiences
• Recommend and test new methods to sustain long-term learning effectiveness