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Desktop Services Lead - Elevate IT Support & UX
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-09-01
Listing for:
Ropes & Gray LLP
Full Time
position Listed on 2026-09-01
Job specializations:
-
IT/Tech
Desktop Support, HelpDesk/Support, IT Support
Job Description & How to Apply Below
Ropes & Gray LLP is seeking a Desktop Services Team Lead in Chicago to drive desktop support excellence, lead a team, and coordinate hardware deployment, onboarding, and incident resolution. This role emphasizes customer service, process improvement, and end-user experience across the firm’s IT operations.
The ideal candidate will bring 5–7 years of desktop systems experience, strong Windows expertise, and proven ability to communicate technically with non-technical staff while continuously
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