Senior Tonkean Platform Support Engineer

Job Title

Must-Have Technical/Functional Skills

• Experience with Tonkean platform administration and support.
• Strong understanding of:
  • Workflow automation
  • Process orchestration
  • Business process workflows
• Experience with REST APIs and JSON.
• Strong integration troubleshooting skills.
• Knowledge of enterprise applications such as:
  • SAP
  • Coupa
  • Service Now
  • Salesforce
  • Workday
  • Similar enterprise platforms
• Familiarity with:
  • Microsoft Teams
  • Microsoft Outlook
  • Collaboration platforms
• Strong incident management and problem-solving skills.
• Knowledge of:
  • Agile methodology
  • ITIL processes

Roles & Responsibilities

• Provide L1/L2/L3 support for Tonkean applications and workflows.
• Monitor Tonkean:
  • Solutions
  • Modules
  • Workflows
  • Integrations
• Troubleshoot issues related to:
  • Process execution
  • Notifications
  • Forms
  • APIs
  • System integrations
• Analyze incidents and identify root causes.
• Implement permanent fixes for recurring issues.
• Support business users during:
  • UAT
  • Production deployments
  • Hypercare
• Maintain:
  • Workflow documentation
  • Knowledge articles
  • SOPs
• Configure and enhance:
  • Tonkean modules
  • Intake forms
  • Approval workflows
  • Dashboards
• Coordinate with business and technical teams, including:
  • Business teams
  • SAP teams
  • Coupa teams
  • External vendors
• Manage user access and security roles.
• Maintain governance and security controls.
• Perform release validation.
• Support production migration activities.
• Follow established change management procedures and internal guidelines.

Generic Managerial Skills

• Strong analytical and problem-solving skills.
• Ability to multitask with limited supervision.
• Strong mentoring and knowledge-sharing capabilities.
• Quick learner and self-starter.
• Excellent customer service skills.
• Strong interpersonal and communication skills.
• Effective team collaboration skills.
• Ability to work independently and manage multiple priorities.
• Strong understanding of change management procedures.
• Ability to adhere to internal policies, procedures, and guidelines.

Desirable Skills

• Tonkean platform administration.
• Workflow automation.
• Process orchestration.
• Coupa.
• SAP.
• Service Now.
• Salesforce.
• Workday.
• REST APIs.
• JSON.
• ITIL.
• Agile methodology.
• Enterprise application integrations.

Key Skills / Keywords

• Tonkean
• Tonkean Administration
• Tonkean Support
• Workflow Automation
• Process Orchestration
• REST API
• JSON
• Coupa
• SAP
• Service Now
• Salesforce
• Workday
• Incident Management
• ITIL
• Agile
• Production Support
• UAT / Hypercare
• Integration Troubleshooting