IAA Production Support & Infrastructure Specialist

Job Title : IAA Production Support & Infrastructure Specialist Location :
Chicago, IL W2 & C2C JD :
Role Name - IAA Production Support & Infrastructure Specialist  -

Role Description s:
Platform Operations Infrastructure Support

• Administer and support AWS environments across Dev| UAT| and Production| including EC2| VPCs| Bastion hosts| S3| Lambda| Cloud Watch| Git Lab runners| and AWS Certificate Manager.
• Maintain Red Hat Enterprise Linux and Windows server components| including patching| package management| server reboots| vulnerability remediation| and environment readiness activities.
• Support infrastructure planning for global expansion| including Snowflake integration| multi-region AWS deployments| and operational readiness for new platform capabilities.

• Provide production support for the IAA web reporting interface and related backend components| including SAP S4
  
  HANA| PostgreSQL| S3 storage| ETL pipelines| Step Stream| and Bloomberg integrations.
• Monitor application and infrastructure health using AWS Cloud Watch| system email alerts| Service Now notifications| Git Lab Service Desk| and Azure Dev Ops boards.
• Triage incidents| coordinate resolution across development| infrastructure| accounting| and service desk teams| and support the transition of support processes into Service Now.

• Manage onboarding and access provisioning for internal and external users| including user detail collection| client | Okta enrollment| MFA setup| and coordination with Info Sec and Service Desk teams.
• Respond to vulnerability alerts| assess impacted components| apply patches or remediation steps| and document actions in accordance with support and compliance processes.
• Support certificate lifecycle management| including renewals| imports| and automation opportunities using AWS Certificate Manager and Venafi.

• Create and maintain operational documentation| runbooks| support procedures| and knowledge-sharing materials for recurring support activities.
• Identify opportunities to improve support processes| automate manual steps| reduce operational risk| and improve consistency across environments.
• Collaborate with accounting| development| infrastructure| Info Sec| and service desk partners to ensure stable platform operations and compliant support practices.

The IAA Production Support Infrastructure Specialist will help ensure the stability| security| and operational readiness of the IAA platform across cloud infrastructure| application support| access management| and production operations. This role will partner closely with development| infrastructure| Info Sec| accounting| and service desk teams to troubleshoot issues| support AWS and server environments| manage operational workflows| and improve support processes for a business-critical investment accounting and reporting platform.

Digital :
Amazon Web Service(AWS) Cloud Computing Okta Multifactor  Authentication (MFA)

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