Sr. Solutions Architect, ServiceNow

Job Description:

Company

Description:

McDonald's growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3

Ds (Delivery, Digital and Drive Thru). McDonald's will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. 

McDonald's Global Technology is here to power tomorrow's feel-good moments.  

That's why you'll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we're digitizing the Golden Arches. Combine that with our unparalleled global scale, and we're reshaping all areas of the business, industry and every community that is home to a McDonald's restaurant. We

face complex tech challenges every day. But that's where our diverse and talented teams come in. They're made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald's  Global Technology Technical Blog ()  to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

Department Overview

Behind McDonald's digital transformation is the Global Technology Enterprise Products & Platforms (EPP) team, a group of innovators leveraging cloud, platform architectures, and emerging technologies to create scalable business solutions. Within EPP, our Enterprise Service Management (ESM) team is committed to being a people-led, product-centric, and trusted technology partner.

We are seeking a highly skilled and strategic Sr. Solutions Architect, Service Now to join our team. In this remote role, you will be responsible for designing scalable, high-performance solutions on the Service Now platform that drive business value across the organization. You will serve as the primary technical authority for designing solutions that leverage Service Now's capabilities, with a primary focus on core IT modules (ITSM, ITOM, HAM, SAM, APM) as well as emerging AI technologies including Now Assist and our custom virtual assistant, Otto.

You will design and guide the implementation of scalable Employee Workflows, ensuring our platform design scales seamlessly to support our global network of employees, franchises, and corporate functions.

Duties

Click to add description here.

Qualifications

+ Design End-to-End Solutions:
Architect comprehensive solutions on the Service Now platform that meet business requirements, focusing primarily on ITSM, ITOM, HAM, SAM, and APM.

+ Drive AI Integration:
Lead the architectural design for integrating AI capabilities, including Now Assist and our custom virtual assistant Otto, to enhance user experience and automate processes.

+ Champion Employee Workflows:
Design and guide the implementation of scalable Employee Workflows to streamline services for HR, Workplace Services, and employee onboarding.

+ Ensure Technical Excellence:
Maintain a high standard of technical quality by reviewing solution designs and providing mentorship to development teams on best practices.

+ Collaborate with Stakeholders:
Partner with product managers, business analysts, and technical teams to translate requirements into robust and scalable technical designs.

+ Govern Platform Integrity:
Ensure that all new solutions are designed in alignment with our 'Golden Instance' principles and platform governance standards.

+ Optimize Integration Pathing:
Architect robust integrations utilizing Integration Hub and secure REST/SOAP APIs to connect Service Now with external corporate platforms.

+ Document Solutions Architecture:
Formulate and maintain detailed technical design documentation, architecture maps, and integration schemas.

Compensation

Bonus Eligible: YES

Long - Term Incentive: YES

Benefits…