IT Manager - Customer Experience

We're Not Just in the Packaging Business–We're in the  Wow  Business Pregis is Hiring! Why Join Pregis?

Pregis is in the packaging business to protect what matters. We are committed to providing our customers and employees sustainable growth through purpose-driven innovation and customer-centric packaging solutions. If you are looking for a company that is thriving across various high growth industries and is innovative, customer focused, high integrity, believes in strong teamwork and collaboration, Pregis is the company for you.

Check out the Pregis Purpose to learn how sustainability and social responsibility is at the very core of our company DNA.

The IT Manager of Customer Experience partners with Marketing, Sales, and IT stakeholders to deliver and continuously improve digital capabilities that support customer engagement, commercial effectiveness, and business growth. The role translates business requirements and roadmap priorities into well-managed projects and reliable application solutions. Responsibilities include project delivery, requirements management, application lifecycle support, vendor coordination, budget tracking, and oversight of internal and external resources as assigned.

The IT Manager helps ensure that CRM, CPQ, FSAM, mobile applications, data and analytics tools, and related sales and marketing technologies are adopted, supported, and delivering measurable business value. This role serves as a trusted technology partner and reports to the Vice President and CIO.

• Partner with Marketing, Sales, business process owners, and IT teams to clarify priorities, define measurable outcomes, and support the customer experience technology roadmap.
• Translate business needs into clear requirements, solution options, delivery plans, and actionable work for internal teams and external partners.
• Plan and manage assigned projects, including scope, schedule, budget, resources, risks, dependencies, testing, communication, and implementation readiness.
• Coordinate the day-to-day delivery and support of CRM, CPQ, CMS, mobile, data and analytics, and other applications supporting marketing and sales functions.
• Lead requirements gathering, process analysis, solution design coordination, testing, and business acceptance activities.
• Monitor application performance, service levels, incidents, enhancement requests, technical debt, and vendor commitments; elevate material risks and issues appropriately.
• Recommend and implement improvements to applications, operating procedures, controls, documentation, and digital delivery practices.
• Support change management, communications, training, and adoption activities to help business teams realize expected value from new capabilities.
• Manage assigned vendors and contractors, including work quality, deliverables, costs, and adherence to company standards.
• Develop effective working relationships across the business and provide clear status reporting, decision support, and issue resolution to stakeholders.
• Coach and coordinate team members or project resources as assigned, promoting accountability, collaboration, and continuous improvement.
• Support governance, security, data privacy, architecture, and compliance requirements throughout the solution lifecycle.

• Bachelor's degree in business, engineering, computer science, information systems, or a related field; equivalent relevant experience may be considered.
• 7 to 10 years of progressive experience in information technology, business applications, digital solutions, or a related discipline.
• 3 to 5 years of experience leading projects, work streams, vendors, or technical and functional resources.
• Practical experience with enterprise platforms such as SAP (S/4
  
  HANA, Sales Cloud, FSAM, CPQ, and Commerce Cloud0, content management, mobile applications, integration technologies, and data and analytics tools.
• Demonstrated project management capabilities, including delivery across multiple business and technology stakeholder groups.
• Experience with requirements gathering, process mapping, solution evaluation, testing, implementation, and post-launch support.
• Strong…