Defense Fuels Help Desk Analyst

Defense Fuels Help Desk Analyst

Location:

Remote - US (EST/CST preferred) Job Type: Full-time Security Clearance:
Ability to obtain/maintain Government IT Public Trust IT2 (U.S. Citizenship (Required) Coverage:
Rotational 24/7/365 shift coverage required (including evenings, weekends, and holidays) About My Client

My client is a leading worldwide environmental technology company with operations and customers

spanning over 100 countries. They are the trusted partner for the world's most regulated industries,

offering a unified platform that covers the full stack from physical sensors to AI-driven intelligence to

measure, monitor, and protect mission-critical operations.

Through its dedicated division, my client provides mission-critical solutions to the Department of Defense

(DoD), the Energy Information Administration (EIA), and other federal energy stakeholders. Their systems

are trusted across 600+ U.S. defense bases and the world's busiest airports. By supporting these

systems—specifically Fuels Manager® Defense (FMD) and the DLA Energy Enterprise Point of Sale

(EPoS) system—you will directly enable military logistics, operational readiness, and global mission

success.

We are seeking a Defense Fuels Help Desk Analyst to provide Tier II technical support for

Fuels Manager® Defense (FMD) and DLA Enterprise Point of Sale (EPoS) software systems, serving as a

technical resource for Department of Defense energy operations. Troubleshoot software and technical

issues, create and maintain user accounts, develop and maintain technical documentation, collaborate

with team members, and help ensure minimal downtime for end users across DLA Energy sites

worldwide.

The Defense Fuels Help Desk Analyst is a Tier II technical support specialist responsible for providing

end-user support for Fuels Manager® Defense (FMD) and DLA Energy's Enterprise Point of Sale (EPoS)

systems. This role supports Department of Defense fuel operations at military bases, energy sites, and

logistics hubs worldwide.

The ideal candidate will possess strong help desk and software support skills. Operational knowledge of

fuel management and defense energy operations is highly desirable. The analyst must exercise sound

judgment and demonstrate strong problem-solving abilities. Responsibilities include independently

troubleshooting technical issues, developing and maintaining technical documentation, and serving as a

resource for energy-related programs and processes.

This position is ideal for candidates with prior fuel or

POL (Petroleum, Oil, and Lubricants) operations experience, military service, and Help Desk support

experience.

The Energy Help Desk operates 24x7x365. Candidates must be willing and able to work

various shifts, including days, evenings, nights, weekends, and holidays, as required.

Diagnose, troubleshoot, and resolve complex application failures and system errors for

Fuels Manager® Defense (FMD) and EPoS systems.

Work independently to identify root causes and collaborate with product development, QA, and

system admin teams for escalations.

Ensure exceptional application uptime and provide timely, workflow-optimized technical solutions.

Author and maintain technical solutions, workarounds, troubleshooting guides, and internal

knowledge base articles.

Track recurring issues to develop long-term preventative solutions and process improvements.

Act as a SME on DoD fuel operations, DLA Energy business processes, and enterprise

point-of-sale workflows.

Advise and mentor team members, project managers, and DLA service representatives on

application best practices.

Participate in a 24/7/365 rotational shift schedule to ensure continuous support for global defense

operations.

Citizenship: U.S. Citizenship is required. Must be eligible to obtain and maintain a Government

IT Public Trust IT2 clearance.

Certification:
DoD 8570-01 IAT Level II Certification (e.g., Security+ CE) or equivalent

DoD-approved certification.

Education & Experience:

Associate degree with 2+ years of relevant IT/technical…