Computer Support Technician II; Information Services Specialist II, Opt. C)

Computer Support Technician II (Information Services Specialist II, Opt.

C)

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome.

Position Overview:

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as a Computer Support Technician II, providing strong technical and customer service skills. In this role you will provide end user assistance with computer hardware and software issues and perform computer installations.

In addition, you will participate in the configuration, testing, installation, documentation and maintenance of desktop/laptop systems and related peripheral systems.

As a State of Illinois employee, you receive a comprehensive benefits package including:
Competitive Group Insurance benefits including health, life, dental and vision plans. Flexible work schedules (when available and dependent upon position). 10
-25 days of paid vacation time annually (10 days for first year of state employment). 12 days of paid sick time annually which carry over year to year. 3 paid personal business days per year. 13-14 paid holidays per year dependent on election years. 12 weeks of paid parental leave. Pension plan through the State Employees Retirement System. Deferred Compensation Program – voluntary supplemental retirement plan.

Optional pre-tax programs
-Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP). Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility.

Minimum Qualifications:

Requires knowledge, skill, and mental development equivalent to completion of two (2) years of college with coursework in computer science or directly related fields. Requires one (1) year of Client Services or related Information Technology experience. Specialized Skills Requires one (1) year of professional experience providing enterprise-level computer technical services and support to end users, including assisting with Microsoft Office and other software applications, automated equipment, and statewide user problem diagnosis both on-site and remotely.

Requires one (1) year of professional experience supporting and troubleshooting Microsoft Windows or Mac operating systems, including performing operating system duplication, testing, installation, maintenance, and configuration of desktop and laptop systems. Requires one (1) year of professional experience utilizing automated software deployment tools such as Microsoft Windows/Microsoft Installer scripts (MSI), System Center Configuration Manager (SCCM), and Lite-Touch procedures and programs for software distribution and installation.

Application Instructions:
Use the "Apply" button at the top right or bottom right of this posting to begin the application process. If you are not already signed in, you will be prompted to do so. State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the  homepage in the blue ribbon.

Non-State employees should log in on the using the "View Profile" link in the top right of the  homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.