Implementation Consultant

Who We Are

Big Time is the AI-powered professional services platform enabling intelligent decisions and delivering profitable growth. We've proudly been featured on Inc.'s 500 Fastest Growing Companies in America four years in a row and named one of Crain's Best Places to Work three years running.

Our flagship SaaS platform powers 2,800+ consulting firms worldwide, tracking over $4B in billable time each year. We're on a mission to become the leading AI-driven platform guiding professional services organizations to excel in delivery, resource, and financial management.

The Implementation Consultant, Enterprise PSA leads clients through a successful Big Time Enterprise PSA (EPSA) implementation, from kickoff through go-live and their first financial close. This role manages the implementation project, guides clients through configuration and best practices, and makes sure their teams are ready to run EPSA in day-to-day operations.

EPSA clients are larger professional services firms, and their finance teams depend on the platform for project accounting and reporting as much as their delivery teams depend on it for projects and resourcing. Success in this role requires strong project management, consultative problem solving, and enough comfort with professional services finance to work directly with a client’s finance team.

Beyond implementation, the Implementation Consultant delivers additional Professional Services engagements as client needs evolve, including configuration assessments, training, reporting work, and integration support.

• Own the client relationship through implementation, partnering with the Account Executive and Relationship Manager on commercial and adoption questions.
• Identify the client’s core business drivers early, including margin visibility, accurate billing and revenue, utilization reporting, and reporting across entities, and use them as the through line for kickoff, working sessions, recaps, and closeout.
• Build and maintain the implementation plan and timeline, and share an updated version with the client before every session.
• Identify at-risk implementations early, create an at-risk record, and build a recovery plan with the Manager, Enterprise Implementation Services.
• Close out each implementation once the client is stable and confident, and capture client sentiment through a satisfaction survey.

• Translate the client’s contracts, billing practices, and delivery model into an EPSA configuration that reports correctly and holds up as the business grows.
• Configure contract and billing structures, including time and materials, fixed fee, and not-to-exceed arrangements, along with the revenue recognition treatment for each.
• Set up the client’s organizational structure, including legal entities, business units, and currencies, and configure reporting that rolls up across the organization.
• Configure resource management, utilization reporting, approval workflows, and user access to match how the client actually operates.
• Configure to best practices within Big Time.

• Lead the accounting mapping work with the client’s controller or finance lead so that EPSA activity lands in the right accounts.
• Configure and validate the accounting integration, and confirm that balances in EPSA reconcile to the client’s general ledger.
• Guide the client through their first close, including billing, revenue recognition, and the handoff to accounting, and confirm the team can repeat the process independently.
• Set integration expectations before the SOW is signed rather than during testing, including where a client’s accounting system requires a file-based or API approach instead of a prebuilt connector.

• Own the end-to-end data migration, partnering with engineering when custom scripting or deeper technical work is required.
• Agree in writing on how much historical data comes across, and time-box it before the work begins.
• Configure and validate integrations with CRM, HR, and accounting systems, and treat any nonstandard integration as advisory until the technical requirements have been…