AVP Product Development

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well.

Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

How you'll make an impact

Gallagher Bassett’s client-facing systems are industry-leading, consistently recognized by independent reviewers. As AVP of Product Development – Client Facing Systems, you will have the chance to shape the future of these award-winning systems, including innovations great and small that will make them differentiating offerings for Gallagher Bassett for years to come. Responsibilities:
Proposes and gains leadership buy-in on a clear vision for core product innovation globally ensuring continual improvement in terms of system usability, functionality, flexibility, security, and distinctiveness — ultimately driving system usage and client satisfaction. Ensures the voice of business stakeholders (e.g., clients and GB Client Services) are heard and that their needs are represented in the vision Deconstructs product vision into achievable product roadmap and feature blueprints, aligning with delivery (IT) teams on technical feasi