Senior UX Researcher – Digital Experience; Business Banking

UX Researcher

At U.S. Bank, we deliver digital experiences grounded in deep user insight and measurable business impact. We are seeking a UX Researcher to support Business Banking digital initiatives, partnering across product, design, business banking, and strategy teams to inform decisions and drive meaningful outcomes for business clients and employees.

This role is focused on discovery, problem framing, and insight generation in complex environments. You will be responsible for leading research that connects the needs, behaviors, and expectations of business banking clients with organizational priorities, ensuring that insights are not only uncovered, but acted upon.

You will play a key role in strengthening how research informs digital decision-making across Business Banking, bringing clarity to ambiguity, influencing direction, and embedding user-centered thinking into product development. As a recognized UX research subject matter expert, you will help shape research strategy across a portfolio of Business Banking digital products and experiences, influence prioritization and investment decisions through user-centered insights, and advance research practices that improve consistency, quality, and impact across teams.

What You'll Do

• Lead end-to-end UX research and discovery efforts that align to business and product objectives
• Partner with product managers, designers, business stakeholders, and Business Banking leaders to define problems, shape research strategies, and guide decisions
• Drive UX research strategy across multiple Business Banking products, channels, and initiatives, ensuring research efforts align with business priorities, client needs, and digital transformation objectives
• Select and apply appropriate research methodologies based on context, constraints, and desired outcomes
• Conduct qualitative and exploratory research, including stakeholder interviews, journey mapping, and synthesis of complex inputs
• Translate findings into clear, actionable insights that directly inform product direction and business strategy
• Present insights in a structured, outcome-oriented way for both technical and non-technical audiences
• Identify opportunities to improve digital experiences for business clients, bankers, and internal partners while helping define future-state strategies and experience roadmaps
• Build strong cross-functional partnerships, positioning research as a critical input to decision-making
• Influence product, strategy, and Business Banking leaders by translating research insights into recommendations that inform digital investment, experience improvement, and prioritization decisions
• Establish and advance UX research standards, frameworks, and best practices that improve the quality and consistency of research outcomes
• Mentor and provide guidance to junior researchers, supporting their growth and development within the practice
• Contribute to consistent research practices, improving quality, clarity, and repeatability across work

What Sets This Role Apart

• Direct influence on digital experiences supporting Business Banking clients, bankers, and internal partners
• High visibility across product, design, and Business Banking leadership stakeholders
• Opportunity to shape how research informs decisions, not just execute studies
• Environment that requires thoughtful judgment, balancing rigor, speed, and practicality
• Ability to influence digital experiences that support client acquisition, onboarding, relationship growth, servicing, and operational efficiency

Who You Are

• A researcher first, focused on understanding behavior, uncovering insights, and driving decisions
• Able to operate effectively in complex, ambiguous environments where problems are not pre-defined
• Comfortable selecting and adapting research approaches rather than relying on predefined methods
• Strong communicator who connects research findings to Business Banking client needs, employee experiences, and measurable business outcomes
• Demonstrates sound judgment in balancing methodological rigor with real-world constraints
• Collaborative partner who works effectively across functions and disciplines

Basic Qualifications

• Bachelor's degree, with an emphasis…