IAA Production Support & Infrastructure Specialist
Listed on 2026-09-06
-
IT/Tech
Systems Administrator, AWS, IT Infrastructure
IAA Production Support & Infrastructure Specialist
Rate: $55.00 - $60.00 hourly
Experience:
Senior Role Overview The IAA Production Support & Infrastructure Specialist will play a key role in keeping a business-critical investment accounting and reporting platform secure, stable, and running smoothly. This hands-on role spans cloud and server infrastructure, application support, access management, and production operations, partnering with development, infrastructure, Info Sec, accounting, and service desk teams to troubleshoot issues and continuously improve platform reliability and support.
Skills & Experience
Production Support & Operations:
Demonstrated experience supporting business-critical applications in production environments, including incident triage, root-cause analysis, support handoffs, ticket management, and stakeholder communications.
AWS Cloud Infrastructure:
Hands-on experience with AWS services such as EC2, S3, Lambda, Cloud Watch, VPCs, Bastion hosts, Certificate Manager, and cloud-based monitoring, troubleshooting, and access patterns.
Linux and Server Administration:
Strong working knowledge of Red Hat Enterprise Linux administration, including package management with Yum/DNF, patching, system maintenance, reboot coordination, and basic shell-based troubleshooting.
Security, Access & Vulnerability Management:
Familiarity with user provisioning, MFA, Okta, Info Sec coordination, vulnerability remediation workflows, certificate lifecycle management, and compliance-oriented documentation.
Tooling and Workflow Management:
Experience using Service Now, Git Lab or Github, Azure Dev Ops, alerting distribution lists, and support queues to manage incidents, requests, vulnerabilities, and operational tasks.
Collaboration and Communication:
Ability to work across technical and business teams, document repeatable processes, communicate operational risk clearly, and drive follow-through on support issues in a regulated or controls-focused environment.
Experience supporting investment accounting, financial reporting, asset management, or other regulated financial services platforms.
Working knowledge of Snowflake concepts, data pipelines, batch processing, or downstream reporting integrations.
Prior experience supporting globally distributed applications or multi-region cloud environments.
Familiarity with automation or scripting using shell scripts, Python, Git Lab CI/CD, or infrastructure-as-code concepts.
Experience working with certificate automation, secrets management, Venafi, or enterprise certificate renewal processes.
Practical exposure to SAP S/4
HANA or SAP HANA, PostgreSQL, ETL workflows, file-based integrations, S3-backed storage patterns, and production data/reporting support.
Exposure to ITIL-based support processes, change management, incident management, problem management, or operational risk controls.
Ability to translate recurring support issues into process improvements, runbooks, monitoring enhancements, or automation opportunities.
Platform Operations & Infrastructure SupportAdminister and support AWS environments across Dev, UAT, and Production, including EC2, VPCs, Bastion hosts, S3, Lambda, Cloud Watch, Git Lab runners, and AWS Certificate Manager.
Maintain Red Hat Enterprise Linux and Windows server components, including patching, package management, server reboots, vulnerability remediation, and environment readiness activities.
Support infrastructure planning for global expansion, including Snowflake integration, multi-region AWS deployments, and operational readiness for new platform capabilities.
Application Support, Monitoring & Incident Management
Provide production support for the IAA web reporting interface and related backend components, including SAP S/4
HANA, PostgreSQL, S3 storage, ETL pipelines, Step Stream, and Bloomberg integrations.
Monitor application and infrastructure health using AWS Cloud Watch, system email alerts, Service Now notifications, Git Lab Service Desk, and Azure Dev Ops boards.
Triage incidents, coordinate resolution across development, infrastructure, accounting, and service desk teams, and support the transition…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).