OpenText Developer - Production Support

Open Text Developer - Production Support

Location:

Chicago, IL

Onsite Flexibility:
Hybrid — 2 days on-site (Tuesday & Thursday)

• Position Type:
  Contract
• Contract Duration: 7 months (conversion to FTE intended after 6 months)
• Pay Rate: $70.00–$75.00 / Hour (USD)
• Shift /
  
  Schedule:
  
  Monday–Friday, 9:00 AM – 5:00 PM / 40 hours per week
• Work Authorization:
  Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

The Application Developer Expert will provide production support and project delivery for Enterprise Content Management (ECM) applications, primarily Open Text Content Server. This role partners closely with business and technology stakeholders to ensure application stability, resolve incidents, support enhancements, and deliver key initiatives.

Responsibilities include incident, problem, and change management; system upgrades and integrations; security and compliance adherence; and active participation in major incidents and disaster recovery events. The role requires strong ECM expertise, hands-on troubleshooting skills, and the ability to support both BAU operations and forward-looking technical projects.

• Day-to-day production support for the Enterprise Content Management (ECM) platform
• Support and enhancement of Open Text Content Server and integrated applications
• Upcoming Open Text upgrade later this year
• Implementation of approved Single Sign-On (SSO)
• Application telemetry and monitoring integration
• Ongoing BAU user support (access issues, incidents, break/fix)

• 8 years of application production support experience
• Hands-on experience with Open Text Content Server (strongly preferred)
• Other Open Text ECM products (e.g., Documentum) acceptable if recent/relevant
• Experience with Enterprise Content Management / Electronic Document Management systems (ECM / EDMS)
• Strong troubleshooting and incident management skills
• Experience with ITIL processes (Incident, Change, Problem Management)
• Ability to support integrated enterprise applications
• Experience working in regulated environments with strong security standards
• Strong communication and relationship-building skills
• Ability to collaborate with cross-functional teams, vendors, and stakeholders
• Problem-solving and critical-thinking mindset
• Adaptable and comfortable in fast-paced production environments
• Ability to mentor and support junior/intermediate team members
• Proactive, dependable, and accountable

• Experience with Open Text upgrades and migrations
• Single Sign-On (SSO) integration experience
• Application monitoring / telemetry tools
• Azure or cloud technology familiarity
• SQL query writing
• File integration experience
• Audit support and documentation experience

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

This client is a leading financial services and banking institution operating at enterprise scale across the United States, employing professionals across technology, operations, and corporate functions. The organization supports tens of thousands of employees through robust internal platforms and employs Dev Ops engineers, business analysts, enterprise programs analysts, and application developers who collaborate across large-scale, cross-functional technology teams. With a strong emphasis on regulatory compliance, security, and continuous improvement, this institution ranks among the major financial institutions in North America.

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-13013 Industry: Software Engineering