IT Support Specialist
Job in
Chicago, Cook County, Illinois, 60290, USA
Listed on 2026-09-07
Listing for:
Jobtailor
Full Time
position Listed on 2026-09-07
Job specializations:
-
IT/Tech
Systems Administrator, Windows Server, Network Administrator, HelpDesk/Support
Job Description & How to Apply Below
- Provide remote support to geographically diverse nationwide clients using industry-standard remote connections, internal ticketing system, monitoring consoles and more
- Provide on-site assistance to clients on an as‑needed basis, 2–3 days per week
- Assist client end users and IT staff with computer application problems, server issues, virtualization, SAN, networking and security issues
- Escalate issues and interact with third‑party vendors and team members to help manage resolution of complex client issues
- Initiate and perform Root Cause Analysis (RCA) on complex client issues for one‑time resolution
- Contribute to special internal‑facing projects to facilitate growth of the Support Practice Group
- Provide regional local on‑site client support as necessary
- Report to a Team Leader and collaborate with co‑workers, senior technical staff and other support staff
- Bachelor’s Degree in IT or related field or a minimum of 3 years of related work experience in lieu of a degree
- Strong customer service and communication skills
- Very organized and detail oriented, with a high degree of accuracy and follow up
- Strong problem solving and technical troubleshooting skills
- Experience supporting environments with Windows Server and Exchange infrastructure is preferred
- Experience with server and network administration, software deployment and MS office
- Document management experience preferred but not mandatory
- Some combined industry experience with Windows desktops
- Virtualization and storage experience strongly preferred
- MCSE and/or related technical certifications are strongly preferred
- Prolonged periods of sitting at a desk and working on a computer
Demonstrates expertise in providing remote and on‑site technical support, with strong problem‑solving skills and experience in Windows Server, Exchange, and virtualization environments. Capable of effective communication and collaboration with clients and team members to resolve complex issues.
Highest-signal resume keywords- Windows Server Administration
- Technical Troubleshooting
- Customer Service Skills
- Virtualization Experience
- MCSE Certification
- Server Administration
- Network Administration
- Software Deployment
- Root Cause Analysis
- Document Management
- Communication Skills
- Organizational Skills
- Detail Oriented
- Problem Solving
- MCSE
- IT Support
- Virtualization
- SAN
- Networking
- Security
- Remote Connection Tools
- Ticketing System
- Monitoring Consoles
- MS Office
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