Client Services - Insights & Analytics Lead

Client Services - Insights & Analytics Lead

Employment type: Full-time

Who is Fetch

Founded in 2013, Fetch provides a mobile platform that transforms the way consumers interact with the brands they love. By providing a rich experience, Fetch is able to gather valuable data about shopper behavior enabling brands to engage with shoppers at every stage in their life with food from inspiration through purchase and finally eating.

The Client Services Insights & Analytics Lead (CSIA) will manage and support multiple client relationships and lead insight & analytics of long-term partnerships. The day-to-day responsibility will include seeking to understand core business objectives of partner companies to find data and analytic solutions within our capabilities. The CSIA will lead as an architect, an analyst, and a storyteller to drive data-driven actionable insights enabling the execution of unique brand experiences within our platform and ultimately building 1:1 consumer connections for our partners.

What you get to do

• Partner with Data & Analytics on the ideation of models to provide partner category and customer insights.
• Analyst – interpretation – description – prediction – prescription.
• Lead the interpretation of results to go beyond the “what” and identify the “why” leading to the “how” to solve and provide actionable opportunity.
• Storyteller – convert complex analytical results into simple, succinct stories.
• Lead the creation and adaptation of narratives or dialogues on data-based and analytics-driven partner category/customer stories that illustrate the Fetch consumer journey and their life of food.

What you should have in your tool bag

• Minimum 3–5 years of insights & analytics cross‑functional relationship management experience, managing multiple stakeholders.
• Passion for helping brands strengthen their relationship with consumers.
• Highly organized and proven ability to manage multiple projects simultaneously.
• Affinity for the pace of work that a startup offers.
• Enthusiastic about communicating what Fetch is building; excited to know that daily work directly impacts a growing company.
• Experience delivering marketing communication, technology, or data‑driven solutions to CPG organizations.
• Bachelor’s degree in Business, Finance, or Economics.

Core Responsibilities

• Assist in client onboarding and forecast processes by delivering data‑driven insights to help partners plan and deliver aligned KPIs and objectives.
• Build and manage the post‑promotional event analytics database to leverage historical learnings against future events for direct‑to‑consumer tactics.
• Create and support weekly and monthly rituals and routines and liaise among the CPG partners to ensure effective communication, prioritization, and execution.
• Ad‑hoc analysis and reporting to support business needs using Tableau and advanced Excel skills while becoming familiar with how to “speak in and translate” to client systems and processes.
• Analyze and report business performance – market share, volume and revenue trends and drivers, competitive performance.