Cloud Production Support and Infrastructure Specialist

General Information

• Date Posted: 08/25/2026
• Hiring Organization:
  Rose International
• Position Number: 506284
• Industry: Financial Services
• Job Title:
  
  Cloud Production Support and Infrastructure Specialist
• Job Location:
  
  Chicago, IL, USA, 60604
• Work Model:
  Hybrid
• Work Model Details:
  Onsite 3 days/week
• Shift: M-F, 8am - 5pm
• Employment Type:
  
  Temp to Hire
• FT/PT:
  Full-Time
• Estimated Duration (In months): 3
• Min Hourly Rate($): 55.00
• Max Hourly Rate($): 64.00
• Must Have Skills/Attributes: AWS, Infrastructure, Linux, Production Support, Security, System Administrator, Vulnerability
• Experience Desired:
  Production support and operations (5+ yrs); AWS Cloud Infrastructure (5+ yrs);
  Linux and Server administration (5+ yrs);
  Security, Access, and vulnerability management (5+ yrs);
  Tooling and workflow management (5+ yrs)
• Required Minimum Education:
  
  High School Diploma or equivalent
• Preferred Education:
  
  Bachelor’s Degree
• C2C is not available

• High School diploma or equivalent

• Bachelor's degree

• 5+ years of experience
• Production Support & Operations:
  Demonstrated experience supporting business-critical applications in production environments, including incident triage, root-cause analysis, support handoffs, ticket management, and stakeholder communications
• AWS Cloud Infrastructure:
  Hands-on experience with AWS services such as EC2, S3, Lambda, Cloud Watch, VPCs, Bastion hosts, Certificate Manager, and cloud-based monitoring, troubleshooting, and access patterns
• Linux and Server Administration:
  Strong working knowledge of Red Hat Enterprise Linux administration, including package management with Yum/DNF, patching, system maintenance, reboot coordination, and basic shell-based troubleshooting
• Security, Access & Vulnerability Management:
  Familiarity with user provisioning, MFA, Okta, Info Sec coordination, vulnerability remediation workflows, certificate lifecycle management, and compliance-oriented documentation
• Tooling and Workflow Management:
  Experience using Service Now, Git Lab or Github, Azure Dev Ops, alerting distribution lists, and support queues to manage incidents, requests, vulnerabilities, and operational tasks
• Collaboration and Communication:
  Ability to work across technical and business teams, document repeatable processes, communicate operational risk clearly, and drive follow-through on support issues in a regulated or controls-focused environment

• Experience supporting investment accounting, financial reporting, asset management, or other regulated financial services platforms
• Working knowledge of Snowflake concepts, data pipelines, batch processing, or downstream reporting integrations
• Prior experience supporting globally distributed applications or multi-region cloud environments
• Familiarity with automation or scripting using shell scripts, Python, Git Lab CI/CD, or infrastructure-as-code concepts
• Experience working with certificate automation, secrets management, Venafi, or enterprise certificate renewal processes
• Practical exposure to SAP S/4
  
  HANA or SAP HANA, PostgreSQL, ETL workflows, file-based integrations, S3-backed storage patterns, and production data/reporting support
• Exposure to ITIL-based support processes, change management, incident management, problem management, or operational risk controls
• Ability to translate recurring support issues into process improvements, runbooks, monitoring enhancements, or automation opportunities

The IAA Production Support & Infrastructure Specialist will help ensure the stability, security, and operational readiness of the IAA platform across cloud infrastructure, application support, access management, and production operations. This role will partner closely with development, infrastructure, Info Sec, accounting, and service desk teams to troubleshoot issues, support AWS and server environments, manage operational workflows, and improve support processes for a business‑critical investment accounting and reporting platform.

• Administe…