Production Support Lead

Role:
Application Support Lead
- Wealth Management (Production Support)

Duration: 6 months with a potential for extension/conversion

Location:
Chicago, IL
- Hybrid - onsite 3 days per week

This role will support our Wealth Management business, product , operations, partners and clients . As a support associate you will collaborate with Application Development teams to implement business solution through agile practice and manage production issues.

The ideal candidates will possess excellent leadership and communication skills coupled with a solid understanding of modern cloud technologies preferably in the financial sector. Critical incident may require weekend and/or after-hours support. Resource Private passport production issues/ INC/Change /Projects

Previous experience supporting mission critical applications

• Lead production stability effort by preventing production issue and improve production stability.
• Track /Manage Incidents /Change /Problems for assigned applications.
• Provide regular and high-quality updates to all the stakeholders on the progress of the incidents, including SLA risks/breaches.
• Identify measures to improve applications stability and availability to improve support service delivery.
• Develop to become a Subject Matter Expert for assigned application domain.
• Troubleshoot production issues through monitoring and log analysis.
• Attend regular meeting with Project/Development teams to discuss production issues for prioritization, fixes and release.
• Engage Help direct systems projects, including project planning, management status reporting, systems specifications and implementation
• Help ensure compliance with all audit requirements including change control procedures and data security
• Manage and coordinate with onsite and offshore Managed Services provider and offshore client partners to Support applications and drive continuous improvement efforts.
• Coordinate with various teams, including offshore staff, and raise support ticket for all issues, analyze root cause and assist in efficient resolution of production issues.
• Responsible to attend on-call, after office hours including weekend to support High and Critical production issues.
• Ability to work with vendors and support staff on support tickets and follow up regularly till resolution is found.