Sr. Technical Project Manager

At Outform Group, our guiding philosophy is Dare To Innovate. Outform Group specializes in creating tangible consumer engagements that elevate, connect and humanize brand experiences. We unite leading experts in research, strategy, design, innovation and manufacturing, who work together to create unforgettable brand experiences. Lean, interdisciplinary teams work in close collaboration with clients, helping them to solve their user’s biggest problems.

Our user-centric, data-driven approach focuses on creating a seamless experience across different environments.

We are seeking a Senior Technical Project Manager to own and drive complex, high‑visibility technology initiatives from concept through global deployment. This role requires a seasoned technical leader who thrives in ambiguity, navigates complexity with ease, and is comfortable rolling up their sleeves to deeply understand technologies that power modern retail experiences. Curiosity, technical breadth, and strong execution discipline are essential.

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This role owns the full lifecycle of complex, high-visibility technology programs—from initial scoping and architecture through global deployment and long-term support. The Senior Technical Project Manager serves as the central technical authority and primary client-facing leader for large-scale retail technology initiatives, with initial focus on multi-phase LED video wall programs for a major retail brand. This position carries direct accountability for program outcomes across scope, timeline, budget, and quality, while simultaneously building and maintaining high-trust relationships with engineers, designers, fabricators, and manufacturing partners across global time zones.

The role operates with significant autonomy and is expected to make high-impact decisions that shape both client experience and internal capability.

• Provide senior-level oversight across multiple concurrent technology programs, ensuring technical feasibility, design excellence, and flawless execution within scope, timeline, and budget.
• Evaluate project opportunities, define high-level architecture, determine resource needs, and guide teams through complex decision-making.
• Lead the development and integration of hardware, software, and physical display systems, ensuring seamless performance in demanding retail environments.
• Build and maintain high-trust relationships with engineers, designers, fabricators, and manufacturing partners across global time zones.
• Define technical requirements, develop comprehensive technology BOMs, and guide sourcing, procurement, and estimation strategies.

• Serve as the primary technical point of contact for clients, translating their goals into actionable technical plans and delivering executive-level communication.
• Oversee large-scale project roadmaps, risk mitigation strategies, and milestone tracking across multiple parallel work streams.
• Maintain and evolve technical documentation, including wiring schematics, integration maps, digital die lines, and BOMs.
• Define and implement documentation standards, QA processes, and best practices for installation, support, and troubleshooting.
• Lead internal and external status meetings, delivering clear updates to senior stakeholders.

• Personally evaluate, test, and validate technology solutions as part of pre-sale exploration, prototyping, and client demonstrations.
• Build quick-turn prototypes and technology demos that support new business development and innovation initiatives.
• Act as a tier-two escalation point for complex troubleshooting, ensuring issues are resolved swiftly and root causes are understood.
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