Manager, IT & Business Systems

About Us

World Bicycle Relief mobilizes communities in rural regions around the world to thrive with life-changing bicycles.

We partner with communities to expand access to education, markets, healthcare and other essential services. With our purpose-designed Buffalo Bicycles, individuals in low-income regions are a force for change, unlocking pathways to new opportunities for themselves, their families and entire communities.

We are a mission-driven, global non-profit social enterprise that manages a highly refined bicycle supply chain from design through final distribution.

World Bicycle Relief uses an innovative business model to create sustainable bicycle ecosystems. Through World Bicycle Relief's 501(c)3, we provide transport solutions to those who cannot afford them, and through Buffalo Bicycle Ltd, we sell the rugged Buffalo Bicycle and spare parts. Buffalo Bicycle Ltd also offers users repair and maintenance services via a retail network of shops and local mechanics.

World Bicycle Relief has distributed over 1,000,000 fit-for-purpose bicycles and trained 4,000+ community-based mechanics. Girls with Buffalo Bicycles are 19% less likely to drop out of school; business owners see 53% more revenue; and health workers serve 63% more households.

World Bicycle Relief is seeking a hands-on Manager, IT & Business Systems to support and improve the technology, business systems, data flows, and user support infrastructure that enable W ’s global operations.

This role is responsible for keeping day to day technology services reliable while helping W  strengthen its business systems, improve data quality and accessibility, support system integrations, manage technology vendors, and responsibly leverage automation and AI tools. The Manager will serve as both a practical problem solver and a trusted partner to teams across the organization.

Success in this role requires someone who can balance immediate user support needs with longer term systems improvement. The ideal candidate is organized, service oriented, technically capable, comfortable working across functions, and able to translate technology needs into practical solutions that help W  operate more effectively.

Manage W ’s day-to-day technology operations, including user support, ticketing, onboarding, offboarding, access administration, Microsoft 365 support, device coordination, and routine troubleshooting. Ensure technology issues are tracked, prioritized, resolved, and documented in a timely and service-oriented manner.

Support and improve W ’s core business systems by partnering with teams to understand needs, reduce manual processes, improve workflows, and strengthen how systems connect. Manage routine integrations, APIs, automation, and data exchange needs where practical, while coordinating external support for more complex system improvements.

Help improve the quality, accessibility, and usefulness of organizational data. Support reporting, dashboards, data validation, future data warehouse efforts, and practical use of approved AI tools and connectors across functions. Help teams use data, automation, and AI responsibly to improve productivity, analysis, communication, and decision making.

Maintain practical technology controls and documentation that reduce organizational risk. Support W ’s CIS Controls based security framework, access controls, data protection practices, business continuity planning, GDPR related activities, Data Processing Agreements, Data Transfer Agreements, vendor reviews, and responsible AI governance in partnership with…