Trucking Operations Specialist

• Data Verification & Real-Time Tracking
  - Receive and verify real-time transport data provided by the contracted logistics partner.
  - Monitor shipment milestones (Origin, In-Transit, Destination) using the partner’s data feeds and operational dashboards.
  - Audit data accuracy to ensure that actual shipment timelines align with contractual schedules and SLAs.
• Partner Coordination & Communication
  - Serve as the primary point of contact for the contracted logistics partner’s management team.
  - Communicate client requests and delivery adjustments directly to the partner for execution.
  - Liaise with site personnel at origins and destinations to cross-check partner-provided status against physical site conditions.
• Issue Management & Formal Escalation
  - Identify discrepancies between partner data and actual site conditions (e.g., unreported delays, capacity mismatches).
  - Request immediate corrective actions from the contracted partner when delays or data gaps occur.
  - Escalate critical issues or persistent partner non-compliance to the Control Tower Supervisor based on established protocols.
• Data Management & Reporting Support
  - Compile and maintain transport data records in internal tracking systems or TMS.
  - Process raw data received from the partner to assist the Supervisor in generating daily, weekly, and monthly KPI reports (e.g., OTD, Lead Time).
  - Archive shipping documentation and performance logs for compliance and audit purposes.

Qualifications

Operational Availability & Flexibility
- Flexibility to work in shifts, weekend rotations, or on-call schedules to ensure continuous control tower data monitoring.
- Ability to perform under pressure and meet tight deadlines for daily data updates and reporting support.

Communication & Partner Management
- Strong verbal and written communication skills to maintain professional daily communication with the contracted logistics partner.
- Customer-service-oriented mindset with the ability to respond promptly to client inquiries via email or system updates.
- Ability to work collaboratively within a team environment to maintain seamless data handovers across different shifts.

Technical & Data Skills
- High proficiency in data entry and verification, with a strong eye for detail to identify data discrepancies or gaps.
- Intermediate to advanced MS Office skills, particularly MS Excel (VLOOKUP, Pivot Tables), for processing daily operational data.
- Familiarity with logistics IT systems such as TMS (Transportation Management Systems), operational dashboards, or shared databases is a plus.

• English and Korean bilingual is required

Pay

The base salary range for this role is between $55,000-$75,000 yearly, and your base salary will depend on your experiences, qualifications, and skills.

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