IT Systems Engineer

Job Title:

IT Systems Engineer

Team:
Information Technology

Location:

Hybrid in Chicago (IL)

Employment Type:

Full-time

FLSA Classification:
Exempt

Start Date:

ASAP

Braven is a national nonprofit that prepares promising college students to secure a strong first opportunity after college graduation through a career-accelerating program.

We work with higher education and employer partners to offer a life-changing experience that begins with a semester-long course for college students, followed by support that lasts through graduation.

Together, our ambition is to help rebuild the middle class and revitalize the American Dream.

To learn more, take a look at Braven’s Jobs.

In order to achieve its ambition of serving 80, Fellows over the next decade, Braven is hiring an IT Systems Engineer who will own the administration of Braven’s core collaboration and productivity platforms and drive the automation that removes friction from internal team workflows. As a member of the IT team, you will administer tools like Jira Service Management, Slack, and Zoom, and partner closely with the IT Systems Architect on infrastructure-level decisions while independently owning the collaboration tooling and automation layer.

This role is on the IT team and reports directly to the Head of Workplace Technology & Operations.

• Administer Jira Service Management, including projects, workflows, request types, and automation rules
• Administer Slack and Zoom at an organizational level, including app/integration management and provisioning

• Identify manual, repetitive, or inefficient internal workflows and design automated solutions (e.g., Jira automation rules, Okta Workflows, scripting)
• Partner with team leads across the org to translate workflow pain points into automated technical solutions

• Provide tier 2/3 support for issues escalated from the helpdesk queue related to collaboration platforms
• Develop and maintain documentation for tool configurations, workflows, and automations

• Collaborate with the IT Systems Architect on infrastructure and architecture-level decisions that intersect with collaboration tooling
• Coordinate with software vendors to implement new features and evaluate new tools
• Other duties as assigned

• At least 3 years of IT experience, including 1-2 years administering SaaS collaboration platforms (e.g., Jira, Slack, Zoom, Google Workspace, or similar)
• Demonstrated experience designing and building automations or scripted workflows (e.g., Jira automation, Okta Workflows, Power Shell, Python)

• Proficiency administering Atlassian Jira/Jira Service Management, including workflow and automation rule design
• Experience administering Slack at an organizational level (admin console, app management, integrations)
• Experience administering Zoom at an organizational level
• Experience with single sign-on and identity administration (e.g., Okta)
• Experience with scripting and automation tools (e.g., Power Shell, Python, JavaScript)
• Track record of identifying and solving internal workflow inefficiencies through technology
• Strong analytical and problem-solving skills with a focus on detail and accuracy
• Ability to explain complex technical concepts to a variety of stakeholders with different technical backgrounds
• Exemplification of Braven’s core values.
• Experience that has informed your belief in Braven’s mission and has prepared you to work with, or for, Braven’s student Fellow population.

Please know that no one ever meets 100% of the preferred qualifications. If much of this describes you, we encourage you to apply.

• Ability to work in-person in Chicago (IL) or New York (NYC) 3 days per week, with occasional need to provide onsite support in the New York office
• Travel 2-4 times per year

• Authorized to work in the U.S.
• Braven doesn’t offer employment visa sponsorship

While the interview process may vary slightly, the general process will be:

• Phone screen…